Live Chat & Lead-Capture Widget

Recursos Principais

Customizable chat launcher and window styled to your theme color tokens, installed as a Shopify theme app extension (app embed block) with no manual Liquid edits

Proactive chat triggers driven by visitor behavior and URL rules: exit intent, time-on-page, scroll depth, cart value thresholds, and specific collection or product paths

Pre-chat lead-capture form (name, email, phone) with inline validation before a conversation opens

Automatic lead sync into Shopify: create or update the visitor as a customer via the Admin GraphQL API, apply tags, and store conversation context in customer metafields

Chatbot fallback for off-hours that answers curated FAQs, captures the lead, and queues the transcript for follow-up

Canned (saved) responses for agents to answer common pre-sales questions in one click

Visitor info panel showing current cart contents, page history, and order status pulled live via the Admin API

Real-time agent notifications via email and optional Slack webhook on every new conversation and captured lead

Lazy-loaded, performance-conscious script that defers initialization so it does not block Largest Contentful Paint

OAuth install with least-privilege scopes and GDPR webhook subscriptions (customers/data_request, customers/redact, shop/redact) for compliance

Office-hours and routing rules so chat shows as live only when an agent is online, otherwise falls back to the bot or a lead form

Mobile-responsive widget with RTL support and configurable launcher position

Feito sob encomenda, pronto para você

Sem configuração por conta própria — um app funcional criado, instalado e com suporte da ECOSIRE.

Você faz o pedido

Comece com um preço único de desenvolvimento. Definimos o escopo com você no início.

Nós criamos e instalamos

A ECOSIRE cria, configura e instala no seu Shopify.

No ar + suporte

Você entra no ar em cerca de 2–4 semanas, com um período de suporte pós-lançamento.

Sobre este Produto

The Live Chat & Lead-Capture Widget gives small Shopify stores real human conversations plus an always-on bot, without enterprise SaaS pricing or a heavy third-party script slowing your storefront. ECOSIRE builds this widget to order for your store, installs it as a Shopify theme app extension (an app embed block in the Online Store 2.0 theme editor), and supports it after launch. This is not an instant App Store download — it is a bespoke implementation delivered on an honest lead time.

The widget loads as a small, lazy-initialized script so it does not block your Largest Contentful Paint. It renders a customizable launcher styled to your theme tokens, and fires proactive chat triggers based on visitor behavior and URL rules — exit intent, time-on-page, cart value, or specific collection and product paths. A pre-chat lead-capture form collects name, email, and phone before the conversation starts, with inline validation.

Captured leads are written straight into your store: ECOSIRE can create or update the visitor as a Shopify customer via the Admin GraphQL API, tag them, and store conversation context in customer metafields for later segmentation and email flows. When your team is offline, a chatbot fallback answers FAQs from a curated knowledge set, captures the lead, and queues the transcript.

Agents get canned responses, a visitor info panel (current cart, page history, order status pulled via Admin API), and email/Slack notifications on new conversations. The app authenticates over OAuth with least-privilege scopes and subscribes to relevant webhooks (e.g. customers/data_request, app/uninstalled) so it stays compliant and clean. You own the data; nothing is locked behind a per-seat wall.

O que você ganha

A custom-built live chat and lead-capture app installed on your Shopify store as a theme app extension (app embed block)

OAuth app setup with least-privilege Admin API scopes and registered GDPR/compliance webhooks

Configured proactive trigger rules (behavior and URL based) tailored to your funnel and collections

Lead-to-customer sync wired into the Admin GraphQL API with your chosen tags and customer metafields

A curated off-hours chatbot FAQ set plus your canned-response library loaded into the agent console

Configuration handoff document plus a 30-minute walkthrough covering the agent console, triggers, and lead routing

Para quem é isso

Solo founder / small DTC store owner

Runs the store mostly alone and wants to catch pre-sales questions and capture emails without paying enterprise live-chat seat fees. Relies on the bot to cover nights and weekends and on lead capture to grow the list.

Lean marketing or CX team

A one-to-three person team handling support and conversion. Needs proactive triggers on high-intent pages, canned responses to move fast, and leads landing directly in Shopify customers and tags for email flows.

Performance-conscious merchant

Has been burned by bloated third-party chat scripts hurting Core Web Vitals. Wants a lightweight, lazy-loaded widget that captures leads without tanking LCP or cluttering the theme with manual code.

Como Live Chat & Lead-Capture Widget se compara

Critério	ECOSIRE	Construção personalizada	Concorrente
Customizable widget styled to your exact theme tokens	Incluído	Incluído	Suporte parcial
Proactive triggers by behavior and URL rules	Incluído	Incluído	Suporte parcial
Leads synced to Shopify customers + metafields via Admin GraphQL API	Incluído	Incluído	Suporte parcial
Off-hours chatbot fallback included at base price	Incluído	Suporte parcial	Suporte parcial
No monthly per-seat SaaS fee for the core widget	Incluído	Incluído	Não incluído
Instant self-serve install from the Shopify App Store	Não incluído	Não incluído	Incluído
Lightweight, lazy-loaded script tuned for Core Web Vitals	Incluído	Suporte parcial	Não incluído
Direct support from the engineers who built it	Incluído	Suporte parcial	Não incluído

Perguntas frequentes sobre Live Chat & Lead-Capture Widget

How long does it take to get the widget live on my store?

This is a build-to-order app, not an instant App Store install. Typical delivery is about 1 to 2 weeks from kickoff, depending on how many proactive triggers, FAQ entries, and routing rules you need. We confirm a firm date after a short scoping call, then install it on a development theme for your review before publishing to live.

What ongoing support and updates do I get after launch?

Every build includes a post-launch support window for bug fixes and configuration tweaks. After that, we offer optional maintenance to keep the app compatible with Shopify Admin API version updates, adjust triggers and FAQ content as your catalog changes, and add agents or routing rules. Because we built it, requests go straight to the engineers who wrote the code.

Is this an app I download from the Shopify App Store?

No. ECOSIRE designs, builds, installs, and supports this widget specifically for your store as a custom app. It is delivered as a Shopify theme app extension (an app embed block), so there is no App Store listing or self-serve download, and no monthly per-seat SaaS fee for the core widget.

Where do captured leads go and do I own the data?

Leads are written directly into your Shopify store. We create or update the visitor as a customer via the Admin GraphQL API, apply tags you choose, and store conversation context in customer metafields. You fully own that data inside your own store and can use it in email flows, segments, and exports.

Will the chat widget slow down my storefront?

We build it to be lightweight and lazy-loaded so initialization is deferred and does not block your Largest Contentful Paint or first render. It installs cleanly through the theme app extension framework, so there is no leftover Liquid or render-blocking script bloating your theme.

Can the bot handle questions when my team is offline?

Yes. The chatbot fallback uses a curated FAQ set we configure with you. Outside your office hours it answers common questions, captures the visitor's name, email, and phone, and queues the full transcript so an agent can follow up the next business day.