WhatsApp/SMS Appointment & Reminder Bot

This is a build-to-order module — ECOSIRE designs, builds, installs, and configures it specifically for your Odoo instance and messaging provider. Typical delivery is 2 to 4 weeks from the kickoff call, depending on how many appointment types, languages, and message flows you need and how quickly we get access to your instance and gateway credentials. You do not receive an instant apps.odoo.com download; you receive a working, installed module with your templates and schedule already configured.

Yes. Every build includes a post-go-live support/warranty window (typically 30 days) covering bug fixes and small adjustments at no extra charge. After that, an optional ongoing support and maintenance plan keeps the module healthy, adds enhancements, and — importantly — handles compatibility when you upgrade Odoo (for example 17 to 18 to 19) so your reminders keep flowing through the version change. You also own the source code, so you're never locked in.

It works with both Odoo Community and Enterprise, on versions 17, 18, and 19. The module extends the standard calendar.event model and, where present, the Appointments app's appointment.type, so it fits either edition. If a feature you want depends on an Enterprise-only app, we'll flag that during scoping and design an equivalent path that works on your edition.

The module is built to send through your own messaging account, not a black-box service. Common choices are the Meta WhatsApp Cloud API, Twilio (WhatsApp and SMS), and Vonage, but we can integrate most providers that expose a standard HTTP API. You keep control of your sender ID, WhatsApp Business number, and per-message costs, and we wire your credentials in securely during installation.

Customers simply reply to the WhatsApp or SMS message. Inbound replies are received via your provider's webhook, parsed for keywords (for example a '1' or 'yes' to confirm, 'reschedule', 'cancel', or 'STOP' to opt out), matched to the correct calendar.event, and used to update the appointment's status or open a reschedule flow — all logged to the record's chatter. Your team sees the outcome directly in Odoo without switching apps.

Yes. Message templates are stored as editable records with dynamic placeholders (customer name, service, staff, branch, map link), so admins can change wording, add languages, or adjust branding without touching code. Reminder offsets, quiet hours, and timezone behaviour are configurable settings. We set everything up to your specification at delivery and show your team how to maintain it during the handover and training session.