Multi-Channel Order Management (OMS)

主な機能

Unified multi-channel order inbox embedded in Shopify Admin, ingesting orders via Admin GraphQL API plus orders/create and orders/updated webhooks

Smart fulfillment routing engine that selects the optimal location, 3PL or dropship vendor by rule priority, proximity and stock level

Automatic order splitting into multiple Shopify fulfillment orders when no single location can fulfill the whole order

Order holds with reasons (fraud review, pre-order, payment pending) that block fulfillment until cleared

Rule-based automation for auto-tagging, auto-holding and auto-routing orders on creation or update

Bulk fulfillment actions: accept, fulfill, tag, add notes and generate labels across hundreds of orders in one pass

Inventory allocation and commit across channels using multi-location inventoryLevels reads and writes

Marketplace and POS order ingestion through existing connectors or a custom adapter built for your stack

Metafield-backed configuration so routing rules, channel mapping and SLA settings persist with your store data

Least-privilege Shopify OAuth install with only the scopes your workflow requires (read/write orders, fulfillments, inventory, locations)

Audit log of routing decisions, holds and bulk actions for operations traceability

Configurable fulfillment SLA timers and exception views to surface stuck or at-risk orders

受注生産、すべておまかせ

自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。

ご注文

一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。

構築とインストール

ECOSIRE がお客様の Shopify 上で構築・設定・インストールします。

本番稼働 + サポート

約2〜4週間で稼働し、リリース後のサポート期間が付きます。

この製品について

Multi-Channel Order Management (OMS) is a build-to-order Shopify app, custom-built, installed and supported by ECOSIRE — not an instant App Store download. After purchase we scope your channels, locations and routing rules, then build and deploy the app to your store.

The core problem: once you sell on Shopify plus marketplaces and POS, orders scatter across systems and your team fulfills blind. This OMS pulls every order into a unified inbox inside Shopify Admin. It ingests Shopify orders via the Admin GraphQL API and orders/create and orders/updated webhooks, and connects marketplace and POS sources through your existing connectors or a custom adapter we build for you.

From there it applies smart fulfillment routing and splitting against multi-location inventory: an order can split into multiple fulfillment orders routed to the closest in-stock location, a 3PL, or a dropship vendor, driven by rules you define (priority, proximity, stock level, SKU). Order holds, tags and automation rules catch fraud-flagged, pre-order, or high-value orders before they ship. Bulk label and fulfillment actions let staff accept, fulfill, tag and print across hundreds of orders at once. Inventory allocation across channels reads and writes via inventoryLevels so committed stock stays accurate everywhere.

Configuration and metadata are stored in metafields and a dedicated app database. Authentication uses Shopify OAuth with least-privilege scopes. Because it's built for your operation, the routing logic, channel mix and UI match how you actually ship — and ECOSIRE owns the build, the install and ongoing support.

得られるもの

A custom Shopify app built to your channel mix, locations and routing rules, installed on your store via OAuth

Marketplace and POS source integration (existing connector wiring or a custom adapter we build)

Configured routing, splitting, hold and automation rules matched to your fulfillment process

Webhook subscriptions and Admin GraphQL integration for real-time order sync

Embedded admin UI for the unified inbox, bulk actions and rule management

Configuration documentation and an operations runbook for your team

A handover/training session plus a defined post-launch support window

Source-of-truth deployment so the app runs in your environment under your control

これは誰のためのものですか

Omnichannel Operations Manager

Runs fulfillment across Shopify, marketplaces and retail POS and needs one inbox plus routing rules so staff stop tab-switching and orders ship from the right location.

Multi-Location / 3PL Brand Owner

Ships from several warehouses, a 3PL and dropship vendors, and needs automatic splitting and proximity-based routing to cut shipping cost and delivery time.

Fulfillment Team Lead

Processes high daily order volume and lives in bulk actions, holds and tags — needs to clear, fulfill and label hundreds of orders without per-order clicks or fulfillment mistakes.

Multi-Channel Order Management (OMS) の比較方法

基準	エコシエール	カスタムビルド	競合他社
Unified inbox for Shopify + marketplaces + POS in one view	付属	付属	部分的なサポート
Smart routing and order splitting across multiple locations / 3PL / dropship	付属	部分的なサポート	部分的なサポート
Routing, holds and automation rules tailored to your exact process	付属	付属	部分的なサポート
Bulk label and fulfillment actions at scale	付属	部分的なサポート	付属
Instant self-serve install today	含まれていない	含まれていない	付属
Lowest upfront cost	部分的なサポート	含まれていない	付属
You own the code and can change routing logic freely	付属	付属	含まれていない
Vendor builds, installs and supports it for you	付属	部分的なサポート	部分的なサポート

Multi-Channel Order Management (OMS) に関するよくある質問

Is this an instant App Store install I can download right now?

No. This is a build-to-order app. After purchase, ECOSIRE scopes your channels, locations and routing rules, then custom-builds the OMS and installs it on your store via Shopify OAuth. You are paying for a tailored build, not a generic download.

How long until it's built and live on my store?

Typical delivery is a few weeks depending on how many marketplace and POS sources need integrating and how complex your routing rules are. After purchase we confirm scope and give you a firm timeline before development starts. A standard single-marketplace setup is faster than a multi-3PL, multi-region build.

What ongoing support and updates do I get after launch?

Every build includes a defined post-launch support window for fixes and adjustments, plus a handover and training session. Beyond that, ECOSIRE offers ongoing support and enhancement retainers — including adapting the app to Shopify API version updates, new channels and changed routing logic. Because we own the build, updates are made to your code, not gated behind a third-party vendor's roadmap.

Which marketplaces and POS systems can it pull orders from?

It ingests Shopify orders natively via the Admin GraphQL API and webhooks. For marketplaces and POS, we either wire into your existing connectors or build a custom adapter for your specific source. We confirm exactly which sources are in scope during the discovery step so there are no surprises.

Does it keep my inventory accurate across all channels?

Yes. The OMS reads and writes Shopify multi-location inventory via inventoryLevels, so when an order is allocated and committed to a location, available stock stays correct across every channel that draws from Shopify. Channels outside Shopify are kept in sync through the connector or adapter built for that source.

Do I own the app and its data?

Yes. The app is deployed for your store and the order, routing and configuration data lives in your environment. You are not locked into a shared multi-tenant platform — ECOSIRE builds, installs and supports it, but it runs for your business.