This is a custom build, not an instant download. Typical delivery is 2–4 weeks from kickoff: about a week to scope your tax setup and confirm your Accredited Service Provider, then build, staging validation against the ASP's test endpoints, and cutover. We give you a firm date in writing after the scoping call. Timelines depend mainly on how quickly ASP credentials and your TRN/tax details are available.

Yes. The PINT AE specification and Peppol BIS rules are still evolving toward the UAE's phased mandate, so we include a support window for bug fixes and provide updates when the FTA or Peppol publishes new validation rules or a new PINT AE version. Ongoing maintenance beyond the initial window is available as a support plan — we will not leave you on a frozen format.

You nominate the ASP. The Peppol 5-corner model requires an accredited Access Point to transmit your invoices, and ECOSIRE is not itself an ASP. We integrate your chosen provider's API into the app. The fixed price covers integration with one ASP; connecting additional providers later is scoped separately.

No. Shopify generates order data and standard order PDFs, but it does not produce PINT AE / Peppol UBL XML, validate against UAE business rules, or transmit over the Peppol network. That gap is exactly what this app fills, by reading your orders through the Admin GraphQL API and handing structured documents to your ASP.

Refund and partial-refund webhooks trigger generation of the corresponding PINT AE credit-note document, referencing the original invoice, and it is transmitted through the same ASP path. Everything is recorded in the audit log alongside the original invoice.

Yes. We map your supplier TRN and the customer TRN into the required Peppol identifier fields, reconcile Shopify tax lines into the correct VAT category codes, and validate the document before transmission. If required tax data is missing on an order, the app flags it rather than sending a non-compliant invoice.