This is a build-to-order app, not an instant App Store download. After purchase we scope your services, bays, locations and rules, then build and install it against your store. Typical delivery is one working week depending on how many locations, services and special rules you have. You'll get a clear timeline at the scoping call, and we install it for you via a custom OAuth app — you don't have to wire anything yourself.

ECOSIRE built it, so ECOSIRE supports it. The build includes post-launch support to fix issues and help your team get comfortable with the back office. Because it runs as a custom app on your store, we can adjust service menus, slot rules, reminders and locations as your business changes. Larger feature additions or ongoing maintenance retainers are quoted separately — we'll tell you upfront which requests are covered and which are new work.

Yes. Deposits are taken through native Shopify Checkout, so the money lands in your existing Shopify Payments (or configured gateway) payouts, with taxes and refunds handled by Shopify the same as any other order. We don't run a side payment system. If a booking is cancelled within your policy window, the refund flows back through Shopify and the order/appointment status updates via webhooks.

Yes. Multi-location is a core feature. Each location keeps its own hours, bays, technicians and availability, and bookings are routed to the correct shop. For services that need specific parts or tires, the flow can respect Shopify multi-location inventory so customers only book where stock exists. You manage everything from one Shopify back office.

Customers select their vehicle by Year / Make / Model during booking. That selection is attached to the order using Shopify metafields (and a backing datastore for availability), so your technicians see the exact vehicle on the appointment and order. We define the metafields cleanly during the build, and the handover docs list every metafield and webhook topic the app uses.