No. This is a build-to-order extension. ECOSIRE scopes your scoring and routing rules, builds the extension in AL, and installs it as a per-tenant extension on your own Dynamics 365 / Business Central environment. It is not a public AppSource listing you download yourself, which is exactly why it can match your qualification logic instead of forcing you into someone else's.

Typical lead time is about 2 to 4 weeks from confirmed requirements, depending on how complex your scoring model and routing rules are and how quickly we can access a sandbox. We install and validate on a sandbox environment first, walk through it with you, and only promote to production after your sign-off.

Delivery includes configuration documentation and an admin handover so your team can adjust weights, thresholds, decay, and SLA windows without us. After go-live, ECOSIRE provides a support window for fixes and questions, and offers ongoing maintenance — including compatibility checks against Business Central's twice-yearly release waves — as a continued engagement. Contact us for the current support terms.

Behavioral events are pushed into the extension through the Business Central REST/OData API or a Power Automate / Dataverse flow connected to your marketing tooling or website. During scoping we map exactly which signals you can feed in and weight them in the scoring model. If a source isn't available, scoring still runs on the demographic and any available behavioral data.

Yes. Because it is delivered as a proper AL per-tenant extension using table extensions, page extensions, and event subscribers — not modified base code — it follows Microsoft's extensibility model and is far more upgrade-safe than direct customization. It ships with a least-privilege permission set, and we can run a compatibility check against each release wave as part of ongoing support.