NPS / CSAT Survey & Feedback Engine for ERPNext
A build-to-order Frappe app that fires NPS, CSAT, and CES surveys automatically from ERPNext lifecycle events, captures responses on the customer record, and routes detractor feedback into follow-up workflows. ECOSIRE scopes, builds, installs, and supports it for your instance.
- Automatic NPS bucketing (promoter/passive/detractor) computed server-side on response save
- Client scripts for in-desk manual score entry when an agent captures feedback during a call