イメージプレビューA custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order,
invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by
ECOSIRE on your store.
WhatsApp Notifications & Order Alertsとは？
A custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order, invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by ECOSIRE on your store. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
主な機能
受注生産、すべておまかせ
自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。
- 1
ご注文
一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。
- 2
構築とインストール
ECOSIRE がお客様の Magento 2 上で構築・設定・インストールします。
- 3
本番稼働 + サポート
約1週間（営業日ベース）で稼働し、本番稼働後2週間のサポートが付きます。納品したコードの不具合は無償で修正します。
この製品について
WhatsApp Notifications & Order Alerts is a build-to-order Magento 2 extension that moves your transactional and recovery messaging onto the channel customers in MENA, South Asia and LATAM actually open. Instead of relying on email (where deliverability and open rates collapse in WhatsApp-first markets), it fires templated WhatsApp messages the moment an order is placed, invoiced, shipped, cancelled or refunded via credit memo.
Technically, this is a real Magento module installed under app/code/Ecosire/WhatsAppNotifications. It hooks into the sales events you already emit — sales_order_place_after, sales_order_invoice_save_after, sales_order_shipment_save_after — through observers declared in events.xml, plus targeted plugins/interceptors where an observer is the wrong tool. Outbound delivery runs through a service contract (MessageSenderInterface) with two interchangeable gateway implementations bound in di.xml: Twilio's WhatsApp API and the WhatsApp Business Cloud API (Meta). Messages are queued and dispatched by cron, so a slow gateway never blocks checkout.
Per-event message bodies are editable admin templates with variables like {{customer_name}}, {{order_increment}}, {{tracking_number}} and {{store_url}}, governed by admin ACL so only authorized roles can edit them. An inbound message & contact log captures customer replies and inquiries in the admin grid. The abandoned-cart recovery sequence runs on a cron schedule against quotes with no order, sending timed WhatsApp nudges.
Because it is build-to-order, ECOSIRE configures it against your gateway account, your templates, your store views and locales — then installs, tests and supports it. It works on both Adobe Commerce and Magento Open Source. This is not an instant Marketplace download; it is a delivered, working integration on your install.
得られるもの
- A fully built Magento 2 module under app/code/Ecosire/WhatsAppNotifications (composer-installable), compatible with Adobe Commerce and Magento Open Source
- Installation and configuration on your Magento environment against your Twilio or WhatsApp Cloud API account
- Configured per-event message templates in your brand voice and store locales, signed off with you before go-live
- Abandoned-cart recovery sequence configured with your timing and copy, scheduled via cron
- Admin ACL roles, encrypted credential storage and the inbound contact-log grid set up and tested
- Smoke-tested go-live on staging then production: real test order, invoice, shipment and abandoned-cart message verified end to end
- Short admin handover document plus two weeks of go-live support for defects and configuration tweaks
これは誰のためのものですか
WhatsApp-first market merchant (MENA / South Asia / LATAM)
A mid-market store owner whose customers ignore email but read WhatsApp instantly. Wants order, shipping and payment alerts to land where buyers actually look, reducing 'where is my order?' tickets.
Operations / fulfillment manager
Owns the post-purchase experience and support load. Needs reliable, automated shipment and cancellation notices plus a contact log of customer replies, without adding manual work to the warehouse team.
Growth / e-commerce marketer
Focused on recovering lost revenue and lifting repeat purchases. Wants an abandoned-cart WhatsApp sequence and a high-open transactional channel that complements email flows rather than competing with them.
WhatsApp Notifications & Order Alerts の比較方法
| 基準 | エコシエール | カスタムビルド | 競合他社 | Magento 2 標準機能 |
|---|---|---|---|---|
| Fires on all five sales events (order, invoice, shipment, cancellation, credit memo) out of the box | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Both Twilio and WhatsApp Business Cloud API gateways, swappable via di.xml | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Abandoned-cart WhatsApp recovery sequence on cron | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Inbound reply / contact log in the Magento admin | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Installed, tested and supported on your store by the vendor | 付属 | 部分的なサポート | 含まれていない | 含まれていない |
| Built specifically to your gateway, templates, store views and locales | 付属 | 付属 | 含まれていない | 含まれていない |
| Available instantly as a self-service download | 含まれていない | 含まれていない | 付属 | 付属 |
| You own and can modify the source under app/code | 付属 | 付属 | 部分的なサポート | 付属 |
WhatsApp Notifications & Order Alerts に関するよくある質問
How long does delivery take, since this is build-to-order?
Typical delivery is one working week from kickoff. After you provide gateway access (Twilio or WhatsApp Cloud API) and your message copy, ECOSIRE builds the module, installs it on your staging environment, configures templates and the abandoned-cart sequence, runs end-to-end tests, then moves it to production. This is a custom build installed by us, not an instant Adobe Commerce Marketplace download.
Do I need a Twilio or WhatsApp Business account first?
Yes. WhatsApp messaging requires an approved WhatsApp Business sender — either through Twilio's WhatsApp API or directly via the WhatsApp Business Cloud API (Meta). You own that account and its message-template approvals. ECOSIRE configures the extension against your credentials and helps you map your approved WhatsApp templates to each Magento event.
Does it work on both Adobe Commerce and Magento Open Source?
Yes. The module targets standard Magento 2 APIs — sales events, service contracts, di.xml, cron and admin ACL — so it runs on Magento Open Source and Adobe Commerce (on-prem or cloud) on supported 2.4.x versions. We confirm your exact version and PHP version during scoping.
What about ongoing support and updates after launch?
Every build includes two weeks of go-live support for defects and configuration changes. Beyond that, ECOSIRE offers optional support and maintenance covering Magento 2.4.x version compatibility, gateway API changes (Twilio or Meta), and small enhancements. Because you own the source under app/code, you are never locked in.
Will sending WhatsApp messages slow down checkout or admin saves?
No. Messages are written to a queue and dispatched asynchronously by cron, so the customer-facing checkout and admin order operations complete immediately. If the gateway is slow or temporarily down, messages retry with backoff and failures are visible in an admin grid for manual resend — the order flow is never blocked.
Can the message templates and abandoned-cart timing be customized per store?
Yes. Each event has its own editable template with merge variables, and bodies can differ per store view and locale for multi-language catalogs. The abandoned-cart recovery sequence timing and copy are fully configurable. All template editing is gated behind admin ACL so only authorized roles can change it.
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WhatsApp Notifications & Order Alerts
A custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order, invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by ECOSIRE on your store.
- Order-placed, invoice, shipment, cancellation and credit-memo WhatsApp triggers wired to Magento sales events via observers in events.xml
- Dual gateway support: Twilio WhatsApp API and the WhatsApp Business Cloud API (Meta), swappable through a service contract bound in di.xml
- Per-event message templates with merge variables ({{customer_name}}, {{order_increment}}, {{tracking_number}}, {{grand_total}}) editable in the Magento admin
- Abandoned-cart WhatsApp recovery sequence running on cron against quotes with no associated order