A custom-built Shopify app that automates lost and damaged-package claims end to end — customer intake, evidence capture, carrier filing, and one-click reship or refund. Built, installed, and supported by ECOSIRE. One-time license from $249.00 USD for Shopify (build-to-order) — includes 12 months of updates and support.
Product details are displayed in English. Translations coming soon.
Quick facts
- Price
- $249.00 USD
- shopify versions
- —
- Setup time
- 20 min
- License
- One-time perpetual
- Languages
- 11 languages
एक बार की खरीदारी
Shipping Insurance Claims Automation
A custom-built Shopify app that automates lost and damaged-package claims end to end — customer intake, evidence capture, carrier filing, and one-click reship or refund. Built, installed, and supported by ECOSIRE.
$249.00USD
अभी कोई भुगतान नहीं। यह हमारी टीम को एक कोटेशन अनुरोध भेजता है — हम कीमत और अगले चरणों के साथ ईमेल द्वारा संपर्क करेंगे।
प्रमुख सुविधाएँ
Embedded, Shopify-authenticated claim intake portal tied to the original order via Admin GraphQL API
Structured lost/damaged evidence capture: photos, unboxing video, tracking events, and damage notes
Carrier claim filing automation with pre-filled submissions for USPS, UPS, FedEx, and DHL where carrier APIs allow
Self-insurance claim path with configurable approval thresholds and reserve tracking
One-click reship that reads multi-location inventory and drafts a replacement order at the correct fulfillment location
One-click refund issued through Shopify's native refund flow as an alternative to reship
Live claim status tracking for both customers and support agents
Fraud detection scoring on repeat claimants, mismatched tracking, and abnormal claim-rate spikes
Claim state and history stored in Shopify metafields plus an app-managed database (no spreadsheets)
Order-paid and fulfillment webhooks that keep claim eligibility windows and deadlines accurate
Configurable claim eligibility rules by carrier, order value, and days-since-delivery
Admin dashboard with claim queue, filters, and exportable claim records for accounting and reconciliation
इस उत्पाद के बारे में
Shipping Insurance Claims Automation turns a slow, email-driven claims process into a structured workflow that lives inside your Shopify store. It is a custom Shopify app that ECOSIRE builds, installs, and supports for you — not an instant App Store download. We tailor it to your carriers, your self-insurance rules, and your fulfillment locations before handing over a working system.
Shipping Insurance Claims Automation क्यों चुनें
Embedded, Shopify-authenticated claim intake portal tied to the original order via Admin GraphQL API
Structured lost/damaged evidence capture: photos, unboxing video, tracking events, and damage notes
Carrier claim filing automation with pre-filled submissions for USPS, UPS, FedEx, and DHL where carrier APIs allow
Self-insurance claim path with configurable approval thresholds and reserve tracking
One-click reship that reads multi-location inventory and drafts a replacement order at the correct fulfillment location
One-click refund issued through Shopify's native refund flow as an alternative to reship
Customers report a lost or damaged order through an embedded claim intake portal, authenticated against their Shopify order and tied back to the original Order via the Admin GraphQL API. The app captures structured evidence — photos, unboxing video, carrier tracking events, and a damage description — and stores claim state in Shopify metafields plus an app-managed database so nothing lives in spreadsheets.
Each claim is routed automatically: carrier-side claims (USPS, UPS, FedEx, DHL) are pre-filled and filed through carrier APIs where available, while self-insurance claims follow your own approval thresholds. A fraud-scoring layer flags repeat claimants, mismatched tracking, and unusually high claim rates before anything is approved.
On resolution, your team triggers a one-click reship — the app reads multi-location inventory, drafts a replacement order, and decrements stock at the correct fulfillment location — or issues a refund through Shopify. Order-paid and fulfillment webhooks keep claim eligibility windows accurate, and customers and agents both see live claim status tracking.
Because it is built to order, scope, carriers, and rules are confirmed with you up front. We install it on your store via a private OAuth app, walk your team through it, and provide ongoing support and updates. No fabricated benchmarks — outcomes depend on your claim volume and carrier mix.
What you get
- A custom Shopify app built to your carriers, self-insurance rules, and fulfillment locations
- Private OAuth app installed on your store with least-privilege scopes (orders, inventory, metafields)
- Embedded customer claim intake portal and an internal claims admin dashboard
- Carrier and self-insurance claim-routing logic configured for your account
- Webhook subscriptions and metafield schema deployed and verified on your store
- Onboarding session plus written documentation for your support and fulfillment teams
- An agreed post-launch support and updates window
Who this is for
High-volume DTC brand
A direct-to-consumer brand shipping thousands of orders a month that absorbs a steady stream of lost and damaged claims and wants to cut the manual back-and-forth per claim.
Fulfillment / customer-experience lead
The operator who owns claim resolution today and needs a single queue, evidence on file, and a one-click reship instead of juggling carrier portals and email threads.
Self-insured merchant
A store that has dropped third-party shipping insurance and self-insures, needing approval thresholds, reserve tracking, and fraud checks to keep claim costs predictable.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Shipping Insurance Claims Automation module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Shipping Insurance Claims Automation, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Shipping Insurance Claims Automation Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Tailored to your exact carriers and self-insurance rules | ||||
| Customer-facing claim intake portal tied to Shopify orders | ||||
| One-click reship using multi-location inventory | ||||
| Fraud scoring on claims | ||||
| Available as instant self-serve App Store install | ||||
| No per-claim or revenue-share fees to a third party | ||||
| Dedicated build, installation, and ongoing support from one team |
Frequently Asked Questions about Shipping Insurance Claims Automation
+Is this an instant Shopify App Store download?
No. This is a build-to-order custom app. ECOSIRE builds it around your carriers, self-insurance rules, and fulfillment setup, then installs it on your store as a private OAuth app. You get a working, tailored system rather than a generic plug-in.
+How long does delivery take?
A typical build runs about 2 to 4 weeks from scope sign-off, depending on how many carriers you file with and how complex your self-insurance and reship rules are. We confirm a firm timeline with you before starting and keep you updated through build and installation.
+What ongoing support and updates do I get?
Every build includes an agreed post-launch support window covering bug fixes, Shopify API version updates, and help for your team. We can also continue on a maintenance arrangement for new carriers, rule changes, or feature additions after launch.
+Can it file claims directly with my carriers?
Where a carrier exposes a claims API (varies by carrier and account), the app pre-fills and submits claims automatically. Where no API is available, it assembles a complete, ready-to-submit claim packet with all evidence so your team files in minutes instead of rebuilding the case by hand.
+How does the one-click reship know where to pull stock from?
The app reads your Shopify multi-location inventory through the Admin GraphQL API, drafts a replacement order, and decrements stock at the correct fulfillment location based on your routing rules — so reships respect real availability instead of overselling.
+What about fraudulent or repeat claims?
Each claim is scored against signals like repeat claimants, tracking that does not match the reported issue, and abnormal claim-rate spikes. Flagged claims are held for manual review before any reship or refund, so the automation never approves a suspicious claim on its own.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
Related Modules
कोटेशन का अनुरोध करें
Shipping Insurance Claims Automation
A custom-built Shopify app that automates lost and damaged-package claims end to end — customer intake, evidence capture, carrier filing, and one-click reship or refund. Built, installed, and supported by ECOSIRE.
- Embedded, Shopify-authenticated claim intake portal tied to the original order via Admin GraphQL API
- Structured lost/damaged evidence capture: photos, unboxing video, tracking events, and damage notes
- Carrier claim filing automation with pre-filled submissions for USPS, UPS, FedEx, and DHL where carrier APIs allow
- Self-insurance claim path with configurable approval thresholds and reserve tracking