No. This is built-to-order. ECOSIRE ingests your specific catalog, pages and policies, configures the Admin API and webhook integration, and installs the agent as a theme App Block in your store. You receive a working, store-specific agent — not a generic plugin you have to set up alone.

A typical build runs about 2 to 3 weeks from kickoff. It starts with a short discovery call to confirm scope, channels (on-site and/or WhatsApp), helpdesk routing and brand voice, followed by the training pass, integration, a review round with you, and install. Larger catalogs, multiple languages, or custom helpdesk routing can extend the timeline, and we confirm dates with you up front.

Every build includes a defined post-launch support window for fixes, retraining as your catalog and policies change, and prompt/escalation tuning. The webhook integration keeps product, collection and order data fresh automatically. Beyond the included window, ongoing support and retraining are available as a maintenance arrangement we agree with you.

For order-specific questions the agent authenticates the shopper and reads live order, fulfillment and tracking data through the Shopify Admin API at the moment of the question — so it reports the real current status rather than a guess. Questions it cannot resolve are escalated to a human with the full transcript.

It is retrieval-grounded: answers are drawn from and cited against your own indexed content, and it is configured to escalate rather than guess when it lacks a confident answer. Product recommendations check live multi-location inventory, and products/update and collections/update webhooks keep the index current, so it avoids recommending sold-out variants or quoting stale policy text.