Front Desk

Front Desk is the reception layer ECOSIRE builds on top of your existing Odoo to close that gap. At its core is a new frontdesk.visit model (a models.Model with @api.depends computed wait-time and status fields) that captures each arrival, links it to the patient's res.partner and their scheduled calendar.event, and moves through a state machine — checked_in → waiting → called → in_consultation → done. A kiosk-mode OWL/QWeb front end lets patients (or a greeter on a tablet) check themselves in by appointment code, phone number, or name lookup, confirm or update contact fields, and drop straight into the correct queue. Staff work from a live kanban and list view of frontdesk.visit records, call the next patient with one click, and route them to a room or provider; a QWeb-rendered waiting-room display board and optional SMS/notification hooks keep everyone informed. Access is controlled through ir.model.access.csv plus record rules so a receptionist, a triage nurse, and a provider each see the right slice, and everything respects company_id for multi-site groups.

Because it is native Odoo, Front Desk reuses what you already run: appointments feed the queue automatically, completed visits can trigger the invoicing or Odoo Health/clinical flow you use, and automated actions (server actions on state change) handle escalations like flagging a patient who has waited past an SLA threshold. The kiosk and display board are exposed through controllers and can be driven headlessly via the XML-RPC/JSON-RPC API for integration with a scheduling screen, a badge printer, or a third-party signage system. We build against your edition — Community or Enterprise — and target Odoo 17.0, 18.0, or 19.0, matching the ORM and OWL conventions of the exact version you run.

Front Desk is made to order, not an off-the-shelf download. After a short scoping call we confirm your check-in fields, queue routing rules, provider/room model, and any integrations, then build, test on a staging clone, and deliver the installable module with documentation and training. Typical delivery is 2–4 weeks from confirmed scope. Pricing starts from $299 (indicative, single-company base scope); multi-company or multi-site queues, extra integrations (SMS gateway, signage, badge/label hardware), and deeper clinical-workflow ties increase the quoted scope. You receive a fixed quote after the scoping call — never a surprise invoice.