This is a build-to-order plugin, so there is no instant download. After purchase we hold a short scoping call to confirm which Zoho apps, modules and fields you use and your data centre. A typical CRM + Books order-to-invoice scope is delivered in about 5 to 10 business days; broader scopes (Inventory reconciliation, two-way sync, WPML/multisite) can take longer and we confirm the timeline in writing before starting. ECOSIRE installs and configures the plugin on your staging or live WordPress site and verifies it end to end before handover.

Every build includes a post-launch support window to fix any sync issues found in real use, included in the one-time price. After that we offer optional maintenance to keep the connector working as Zoho deprecates API versions (for example v2 to v8) or as you change your Zoho fields, WooCommerce version or gateways. Because you own the installed plugin, you are never locked into a subscription to keep your existing syncs running.

You need active Zoho accounts for the apps you want to sync (CRM or Bigin, plus Books/Invoice and/or Inventory) on an edition whose API access supports the records we create — we confirm this during scoping. On the WordPress side you need WooCommerce installed; the integration works with standard WooCommerce and is HPOS-aware. We register a Zoho self-client OAuth app within your own Zoho org so credentials always stay under your control.

No. The connector stores the Zoho record ID back onto the WooCommerce order and customer meta and performs idempotent upserts, so retries, status changes and manual re-syncs update the existing Zoho record instead of creating a new one. Customer matching is done on email/SKU keys you define, and every call is recorded in the wp-admin API log so you can audit exactly what was created or updated.

Yes. A field-mapping layer lets you map any WooCommerce field — billing, shipping, line items and custom order meta including ACF — to the matching Zoho module field. Conditional feeds let you restrict syncing by order status, payment gateway, total, country or product category, so for example only Completed paid orders raise a Zoho Books invoice while all orders still create a CRM contact.

Syncs run through a queue on WP-Cron or Action Scheduler with retry and exponential back-off, so when Zoho's REST API rate limits are hit the connector waits and retries rather than dropping records. Failed calls are logged with the Zoho error and can be replayed. This keeps large catalog pushes and order spikes reliable without overwhelming your server or your Zoho API quota.