Aperçu illustratifA custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order,
invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by
ECOSIRE on your store.
Qu'est-ce que WhatsApp Notifications & Order Alerts ?
A custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order, invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by ECOSIRE on your store. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Fonctionnalités clés
Fait sur commande, clé en main
Aucune configuration à faire vous-même — une app fonctionnelle conçue, installée et prise en charge par ECOSIRE.
- 1
Vous commandez
Commencez par un prix de développement unique. Nous cadrons le projet avec vous au lancement.
- 2
Nous développons et installons
ECOSIRE la développe, la configure et l'installe sur votre Magento 2.
- 3
Mise en ligne + assistance
Vous êtes en ligne en une semaine ouvrée environ, avec deux semaines d’assistance après la mise en production. Les défauts du code que nous livrons sont corrigés gratuitement.
À propos de ce produit
WhatsApp Notifications & Order Alerts is a build-to-order Magento 2 extension that moves your transactional and recovery messaging onto the channel customers in MENA, South Asia and LATAM actually open. Instead of relying on email (where deliverability and open rates collapse in WhatsApp-first markets), it fires templated WhatsApp messages the moment an order is placed, invoiced, shipped, cancelled or refunded via credit memo.
Technically, this is a real Magento module installed under app/code/Ecosire/WhatsAppNotifications. It hooks into the sales events you already emit — sales_order_place_after, sales_order_invoice_save_after, sales_order_shipment_save_after — through observers declared in events.xml, plus targeted plugins/interceptors where an observer is the wrong tool. Outbound delivery runs through a service contract (MessageSenderInterface) with two interchangeable gateway implementations bound in di.xml: Twilio's WhatsApp API and the WhatsApp Business Cloud API (Meta). Messages are queued and dispatched by cron, so a slow gateway never blocks checkout.
Per-event message bodies are editable admin templates with variables like {{customer_name}}, {{order_increment}}, {{tracking_number}} and {{store_url}}, governed by admin ACL so only authorized roles can edit them. An inbound message & contact log captures customer replies and inquiries in the admin grid. The abandoned-cart recovery sequence runs on a cron schedule against quotes with no order, sending timed WhatsApp nudges.
Because it is build-to-order, ECOSIRE configures it against your gateway account, your templates, your store views and locales — then installs, tests and supports it. It works on both Adobe Commerce and Magento Open Source. This is not an instant Marketplace download; it is a delivered, working integration on your install.
Ce que vous obtenez
- A fully built Magento 2 module under app/code/Ecosire/WhatsAppNotifications (composer-installable), compatible with Adobe Commerce and Magento Open Source
- Installation and configuration on your Magento environment against your Twilio or WhatsApp Cloud API account
- Configured per-event message templates in your brand voice and store locales, signed off with you before go-live
- Abandoned-cart recovery sequence configured with your timing and copy, scheduled via cron
- Admin ACL roles, encrypted credential storage and the inbound contact-log grid set up and tested
- Smoke-tested go-live on staging then production: real test order, invoice, shipment and abandoned-cart message verified end to end
- Short admin handover document plus two weeks of go-live support for defects and configuration tweaks
Pour qui c'est
WhatsApp-first market merchant (MENA / South Asia / LATAM)
A mid-market store owner whose customers ignore email but read WhatsApp instantly. Wants order, shipping and payment alerts to land where buyers actually look, reducing 'where is my order?' tickets.
Operations / fulfillment manager
Owns the post-purchase experience and support load. Needs reliable, automated shipment and cancellation notices plus a contact log of customer replies, without adding manual work to the warehouse team.
Growth / e-commerce marketer
Focused on recovering lost revenue and lifting repeat purchases. Wants an abandoned-cart WhatsApp sequence and a high-open transactional channel that complements email flows rather than competing with them.
Comment WhatsApp Notifications & Order Alerts se compare
| Critère | ÉCOSIRE | Construction personnalisée | Concurrent | Natif Magento 2 |
|---|---|---|---|---|
| Fires on all five sales events (order, invoice, shipment, cancellation, credit memo) out of the box | Inclus | Prise en charge partielle | Prise en charge partielle | Non inclus |
| Both Twilio and WhatsApp Business Cloud API gateways, swappable via di.xml | Inclus | Prise en charge partielle | Prise en charge partielle | Non inclus |
| Abandoned-cart WhatsApp recovery sequence on cron | Inclus | Prise en charge partielle | Prise en charge partielle | Non inclus |
| Inbound reply / contact log in the Magento admin | Inclus | Prise en charge partielle | Prise en charge partielle | Non inclus |
| Installed, tested and supported on your store by the vendor | Inclus | Prise en charge partielle | Non inclus | Non inclus |
| Built specifically to your gateway, templates, store views and locales | Inclus | Inclus | Non inclus | Non inclus |
| Available instantly as a self-service download | Non inclus | Non inclus | Inclus | Inclus |
| You own and can modify the source under app/code | Inclus | Inclus | Prise en charge partielle | Inclus |
Foire aux questions sur WhatsApp Notifications & Order Alerts
How long does delivery take, since this is build-to-order?
Typical delivery is one working week from kickoff. After you provide gateway access (Twilio or WhatsApp Cloud API) and your message copy, ECOSIRE builds the module, installs it on your staging environment, configures templates and the abandoned-cart sequence, runs end-to-end tests, then moves it to production. This is a custom build installed by us, not an instant Adobe Commerce Marketplace download.
Do I need a Twilio or WhatsApp Business account first?
Yes. WhatsApp messaging requires an approved WhatsApp Business sender — either through Twilio's WhatsApp API or directly via the WhatsApp Business Cloud API (Meta). You own that account and its message-template approvals. ECOSIRE configures the extension against your credentials and helps you map your approved WhatsApp templates to each Magento event.
Does it work on both Adobe Commerce and Magento Open Source?
Yes. The module targets standard Magento 2 APIs — sales events, service contracts, di.xml, cron and admin ACL — so it runs on Magento Open Source and Adobe Commerce (on-prem or cloud) on supported 2.4.x versions. We confirm your exact version and PHP version during scoping.
What about ongoing support and updates after launch?
Every build includes two weeks of go-live support for defects and configuration changes. Beyond that, ECOSIRE offers optional support and maintenance covering Magento 2.4.x version compatibility, gateway API changes (Twilio or Meta), and small enhancements. Because you own the source under app/code, you are never locked in.
Will sending WhatsApp messages slow down checkout or admin saves?
No. Messages are written to a queue and dispatched asynchronously by cron, so the customer-facing checkout and admin order operations complete immediately. If the gateway is slow or temporarily down, messages retry with backoff and failures are visible in an admin grid for manual resend — the order flow is never blocked.
Can the message templates and abandoned-cart timing be customized per store?
Yes. Each event has its own editable template with merge variables, and bodies can differ per store view and locale for multi-language catalogs. The abandoned-cart recovery sequence timing and copy are fully configurable. All template editing is gated behind admin ACL so only authorized roles can change it.
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WhatsApp Notifications & Order Alerts
A custom-built Magento 2 / Adobe Commerce extension that sends automated WhatsApp messages for every order, invoice, shipment, cancellation and abandoned-cart event through Twilio or the WhatsApp Business Cloud API. Built, installed and supported by ECOSIRE on your store.
- Order-placed, invoice, shipment, cancellation and credit-memo WhatsApp triggers wired to Magento sales events via observers in events.xml
- Dual gateway support: Twilio WhatsApp API and the WhatsApp Business Cloud API (Meta), swappable through a service contract bound in di.xml
- Per-event message templates with merge variables ({{customer_name}}, {{order_increment}}, {{tracking_number}}, {{grand_total}}) editable in the Magento admin
- Abandoned-cart WhatsApp recovery sequence running on cron against quotes with no associated order