No. Customer Loyalty & Rewards is build-to-order. ECOSIRE develops the extension in AL against your requirements, then installs it as a per-tenant extension directly on your Business Central environment. You receive the .app package and the source — there is no public AppSource listing to self-install.

A standard configuration is typically delivered in about 2 to 4 weeks from a confirmed scope. The first step is a short discovery call to lock down your earn/burn rules, tier structure and channels. Heavier customization (deep eCommerce/POS integration, custom Dataverse flows) extends the timeline, and we give you an honest estimate before you commit.

Every build includes a post-delivery support window covering bug fixes and compatibility with Business Central's major and minor platform updates, since per-tenant extensions can be affected by Microsoft's release waves. After the initial window we offer an optional ongoing support and enhancement plan — pricing depends on scope and is agreed up front, never auto-charged.

Yes. The engine earns and burns points on the standard Business Central posting routines, so any sale that posts to BC is covered regardless of where it originated. For real-time balance display and redemption in your POS or web shop, we expose REST/OData v4 endpoints and can build the integration as part of the scoped work.

All member, points-ledger and reward data lives inside your own Business Central tenant — never on an external ECOSIRE system. Access is governed by dedicated permission sets we ship with the extension, so you can separate loyalty administrators, cashiers and read-only reporting users, and every points transaction is traceable in the ledger.

Yes. Points expiry (rolling or fixed-window) and date-based campaigns, including birthday and anniversary triggers, run as scheduled entries on the Business Central job queue. The rules are configurable, so you control expiry periods, campaign windows and bonus multipliers without code changes after delivery.