产品详细信息以英文显示。翻译即将推出。
速览
- 价格
- $149.00 USD
- woocommerce 版本
- —
- 设置时间
- 30分钟
- 许可证
- 一次永久
- 语言
- 11 语言
一次性购买
Live Chat & Shared Inbox for WooCommerce
A custom-built WooCommerce plugin that unifies on-site live chat, WhatsApp, Messenger, and Telegram into one shared team inbox, with every conversation tied to the customer's WooCommerce order history.
$149.00USD
现在无需付款。此操作会向我们的团队发送报价请求——我们会通过邮件跟进价格和后续步骤。
核心功能
On-site live chat widget enqueued through standard WordPress hooks, theme-aware and load-conditional so it never blocks page render
Unified inbox for WhatsApp Business, Facebook Messenger, and Telegram via Meta Graph API and Telegram Bot API webhooks
Live WooCommerce order context panel beside every thread — recent orders, status, line items, totals, and shipping pulled from HPOS/custom order tables or legacy post meta
Conversations stored as a dedicated custom post type, queryable and exportable, never locked in an external SaaS
Customer reconciliation by phone and email so a WhatsApp number resolves to the matching WooCommerce customer record
Canned replies (saved-reply library) with merge tags for customer name, order number, and tracking link
Assignment rules that route threads by channel, product category, or order value to the right agent or team
Internal team notes and @mentions on each thread, visible to staff only and never delivered to the customer
Role- and capability-based agent permissions built on native WordPress roles, with optional supervisor oversight view
WP-Cron-driven order-context refresh and WooCommerce REST API sync to keep the side panel current
Per-agent and per-channel response logging for first-response-time and workload visibility
WPML and WordPress multisite compatibility configured on request
关于此产品
Live Chat & Shared Inbox for WooCommerce pulls every customer conversation channel into a single wp-admin inbox so your support team stops juggling tabs. An on-site chat widget, WhatsApp Business, Facebook Messenger, and Telegram all land in one threaded view — and beside each thread your agents see the customer's live WooCommerce data: recent orders, order status, line items, totals, and shipping address, read straight from the WooCommerce order tables (HPOS/custom order tables or legacy post meta, whichever your store runs).
为什么选择 Live Chat & Shared Inbox for WooCommerce
On-site live chat widget enqueued through standard WordPress hooks, theme-aware and load-conditional so it never blocks page render
Unified inbox for WhatsApp Business, Facebook Messenger, and Telegram via Meta Graph API and Telegram Bot API webhooks
Live WooCommerce order context panel beside every thread — recent orders, status, line items, totals, and shipping pulled from HPOS/custom order tables or legacy post meta
Conversations stored as a dedicated custom post type, queryable and exportable, never locked in an external SaaS
Customer reconciliation by phone and email so a WhatsApp number resolves to the matching WooCommerce customer record
Canned replies (saved-reply library) with merge tags for customer name, order number, and tracking link
This is a build-to-order plugin. ECOSIRE builds it for your specific WordPress site, installs it on your server (or staging first), wires it to your WhatsApp Business and Meta app credentials, configures your canned replies and assignment rules, and supports it after launch. There is no instant WordPress.org or WooCommerce.com download — you get a plugin tailored to your channels, theme, and order schema, not a generic one-size-fits-all package.
Under the hood it registers conversations as a custom post type, syncs inbound messages via channel webhooks (Meta Graph API for WhatsApp/Messenger, the Telegram Bot API), reconciles them to WooCommerce customers by phone and email, and uses WP-Cron plus the WooCommerce REST API to keep order context fresh. Agent permissions ride on standard WordPress roles and capabilities, internal notes never reach the customer, and assignment rules route threads by channel, product, or order value. WPML and multisite layouts are supported on request. Everything stays on your hosting and your database — no conversation data is siphoned to a third-party SaaS you don't control.
你得到什么
- Custom-built Live Chat & Shared Inbox plugin packaged for your exact WordPress + WooCommerce version
- Installation on your server (staging-first when a staging environment exists) with rollback plan
- Channel wiring: WhatsApp Business / Meta app / Telegram bot webhook configuration against your credentials
- Configured canned-reply library, assignment rules, and agent roles matched to your team structure
- HPOS/custom-order-table compatibility check and order-context mapping for your store's schema
- Admin handover session plus a short written runbook for agents and supervisors
这是给谁的
Multi-channel support lead
Runs a team answering customers across website chat, WhatsApp, and Messenger and is tired of switching apps and losing context — wants one queue with order data attached.
WooCommerce store owner scaling support
Handles chat solo today but is hiring agents and needs assignment rules, internal notes, and permissions before conversations slip through the cracks.
Operations manager wanting data on-premise
Needs customer conversations to stay inside their own WordPress database and hosting for privacy and control, not handed to a third-party chat SaaS.
安装概述
从ECOSIRE下载
在 ecosire.com 上购买许可证并从您的帐户仪表板下载 Live Chat & Shared Inbox for WooCommerce 模块 ZIP。
上传至Odoo
将 ZIP 解压到服务器上的 Odoo 自定义插件文件夹中（或通过“应用程序”>“从 Odoo.sh / runbot 上的文件安装”上传）。
安装模块
激活开发者模式，打开应用程序，单击更新应用程序列表，搜索 Live Chat & Shared Inbox for WooCommerce，然后按安装。
配置设置
打开新菜单，粘贴您的 ECOSIRE 许可证密钥，连接任何外部凭据（Shopify、Amazon、Stripe 等），然后保存。
验证并上线
运行内置连接测试，同步前 10 条记录，并安排定期 cron。如果出现任何问题，请联系支持人员。
Live Chat & Shared Inbox for WooCommerce 如何比较
| 标准 | 伊科西尔 | 定制建造 | 竞争对手 | 奥杜本机 |
|---|---|---|---|---|
| Website chat, WhatsApp, Messenger & Telegram in one inbox | ||||
| WooCommerce order context (HPOS-aware) beside each conversation | ||||
| Conversation data stays in your own WordPress database | ||||
| Built, installed and configured for your store by the vendor | ||||
| Assignment rules + role-based agent permissions out of the box | ||||
| Instant self-serve marketplace download | ||||
| Tailored to your theme, channels and order schema |
关于Live Chat & Shared Inbox for WooCommerce的常见问题
+How long does delivery take, since this isn't an instant download?
Typical build, installation, and channel wiring runs about 2 to 4 weeks from the kickoff call, depending on how many channels you connect and whether WPML/multisite or custom order-schema work is involved. We confirm a firm timeline in writing after reviewing your site, WooCommerce version, and channel credentials. You are not buying a marketplace download — you are buying a plugin built and installed for your specific store.
+What ongoing support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. Because WhatsApp/Messenger run on Meta's Graph API and Telegram on the Bot API, those endpoints occasionally change; we offer a maintenance arrangement to keep webhooks, the WooCommerce REST sync, and HPOS compatibility working as WordPress, WooCommerce, and the messaging APIs update. Support terms are confirmed in your proposal.
+Does it work with HPOS (High-Performance Order Storage)?
Yes. The order-context panel is built to read from whichever order store your site uses — HPOS/custom order tables or the legacy post-meta storage. We verify your store's configuration during the build so order status, line items, and totals resolve correctly regardless of which storage WooCommerce is set to.
+Will my conversation data leave my server?
No. Conversations are stored as a custom post type inside your own WordPress database, and the plugin runs on your hosting. Inbound messages arrive through channel webhooks you control. The only external calls are to the messaging providers themselves (Meta and Telegram) to send and receive — there is no ECOSIRE-hosted middleman holding your chat history.
+Can it route conversations to specific agents automatically?
Yes. Assignment rules can route an incoming thread by channel, product category, or order value to a chosen agent or team. Agent access is governed by native WordPress roles and capabilities, internal notes stay staff-only, and supervisors can be given an oversight view across the whole queue. We configure these rules to match your team during the build.
为什么客户信任 ECOSIRE
SOC 2 对齐
符合 GDPR
安全条纹支付
30 天退款
终身更新
LGPL-3.0 许可证
申请报价
Live Chat & Shared Inbox for WooCommerce
A custom-built WooCommerce plugin that unifies on-site live chat, WhatsApp, Messenger, and Telegram into one shared team inbox, with every conversation tied to the customer's WooCommerce order history.
- On-site live chat widget enqueued through standard WordPress hooks, theme-aware and load-conditional so it never blocks page render
- Unified inbox for WhatsApp Business, Facebook Messenger, and Telegram via Meta Graph API and Telegram Bot API webhooks
- Live WooCommerce order context panel beside every thread — recent orders, status, line items, totals, and shipping pulled from HPOS/custom order tables or legacy post meta
- Conversations stored as a dedicated custom post type, queryable and exportable, never locked in an external SaaS