什么是 WhatsApp Business Integration？
A custom-built Magento 2 module that connects your store to the WhatsApp Business Cloud API — sending order, shipping and OTP notifications, recovering abandoned carts, and embedding a click-to-chat widget. Built, installed and supported by ECOSIRE. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $249.00 USD; request a quote for a scoped proposal.
产品详细信息以英文显示。翻译即将推出。
示意预览A custom-built Magento 2 module that connects your store to the WhatsApp Business Cloud API
— sending order, shipping and OTP notifications, recovering abandoned carts, and embedding a click-to-chat widget. Built, installed and supported by ECOSIRE.
核心功能
Automated WhatsApp order, invoice, and shipment notifications triggered by Magento sales events (observers on order/shipment save) with tracking links injected into approved templates
Abandoned-cart recovery sequence: a cron job scans quotes idle past a configurable threshold and sends WhatsApp nudges with a one-click resume-cart link
OTP and order-confirmation flows for checkout verification and COD confirmation, with rate limiting and retry handling
Storefront click-to-chat widget rendered via a layout XML block + UI component, with configurable position, greeting text, and per-store-view phone routing
WhatsApp Business Cloud API (Meta Graph API) client built as a di.xml virtual type, with token/phone-number-ID stored encrypted in Magento config
Template message management in the admin: map Magento events to your approved Meta templates, set language locale, and preview variable placeholders
Asynchronous dispatch through Magento's message queue / bin/magento cron so storefront and admin saves never block on the API
Per-store-view and per-website configuration so multi-brand and multi-country stores route to different WABA numbers
Admin ACL-gated configuration section (system.xml) plus a delivery/status log grid for sent, queued, and failed messages
Webhook endpoint (REST controller) to ingest WhatsApp delivery receipts and inbound replies, updating message status
GraphQL & REST coverage: a service-contract API to trigger or query notifications for headless/PWA storefronts and external systems
Opt-in and consent handling on customer accounts and at checkout to keep messaging compliant with WhatsApp policy
Full i18n / translation support for message variables and widget copy across your store-view locales
Configurable fallback to email when a WhatsApp send fails or the customer has no opted-in number
按需定制，全程代劳
无需自行搭建——由 ECOSIRE 构建、安装并提供支持的可用应用。
- 1
您下单
以一次性构建价格开始。我们在启动时与您共同确定范围。
- 2
我们构建与安装
ECOSIRE 在您的 Magento 2 上构建、配置并安装。
- 3
上线 + 支持
约 2–4 周内上线，并提供上线后的支持期。
关于此产品
WhatsApp Business Integration is a build-to-order Magento 2 module that turns WhatsApp into a first-class transactional and conversational channel for your store. For merchants across MENA, South & Southeast Asia, and LATAM — where WhatsApp is often the primary way customers expect to hear from a brand — email open rates simply don't cut it. This extension closes that gap.
ECOSIRE engineers the module under app/code/Ecosire/WhatsApp, wiring it into Magento with the patterns you'd expect from production code: observers and plugins (interceptors) on sales_order_save_after and shipment events, di.xml virtual types for the API client, service contracts (interfaces under Api/) so logic stays decoupled, and a system.xml-driven admin configuration section guarded by proper ACL resources. Messages are dispatched asynchronously through Magento's message queue / cron so checkout and admin save operations never block on an outbound HTTP call.
The module talks to the official WhatsApp Business Cloud API (Meta Graph API) using approved message templates, with your WABA phone-number ID and permanent access token stored encrypted in Magento config. It works on both Magento Open Source and Adobe Commerce.
Because every store's order statuses, template wording, languages, and number-routing differ, this is not a one-click Marketplace download. ECOSIRE scopes your flows, builds the module to fit your Magento version and theme, installs it on your environment, and supports it after launch. You get clean, upgrade-safe code — no core hacks — plus the Meta template submissions and configuration done for you.
你得到什么
- A custom Magento 2 module (Ecosire_WhatsApp) under app/code, compatible with your exact Magento Open Source or Adobe Commerce version and PHP version
- Installation and configuration on your staging and production environments, including setup:upgrade, di:compile, and cache/index validation
- WhatsApp Business Cloud API connection set up against your verified WABA — phone-number ID, permanent token, and webhook callback wired and tested
- Meta message-template drafting and submission guidance for your order, shipping, OTP, and cart-recovery flows
- Admin configuration walkthrough plus a written runbook covering template mapping, cron, and the message log grid
- Source code with composer.json, an upgrade-safe structure (no core overrides), and a short developer README for your team
- A post-launch support and bug-fix window, with optional ongoing maintenance retainer
这是给谁的
MENA & Gulf retail merchant
Runs a Magento store in the UAE, Saudi Arabia, or Egypt where customers expect order updates and support over WhatsApp, not email. Needs Arabic-language templates, COD confirmation, and a click-to-chat widget that routes to the right number per store view.
South & Southeast Asia D2C brand
An India, Pakistan, Indonesia, or Philippines direct-to-consumer seller with high cart abandonment and low email engagement. Wants automated WhatsApp cart-recovery nudges and OTP-based checkout confirmation to cut fake orders.
LATAM multi-store operator
Operates several Magento websites across Brazil, Mexico, or Colombia and needs per-website WABA routing, Spanish/Portuguese templates, and delivery-status logging to prove messages reached customers.
WhatsApp Business Integration 如何比较
| 标准 | 伊科西尔 | 定制建造 | 竞争对手 | Magento 2 原生 |
|---|---|---|---|---|
| Native WhatsApp order/shipping notifications | 包含 | 包含 | 部分支持 | 不包括在内 |
| Abandoned-cart recovery over WhatsApp via cron | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| OTP & COD confirmation flows | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| Built, installed & supported for you (build-to-order) | 包含 | 部分支持 | 不包括在内 | 不包括在内 |
| Upgrade-safe code (no core hacks, service contracts/plugins) | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| Per-website/store-view WABA number routing | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| You own the source code, no per-message vendor fee | 包含 | 包含 | 不包括在内 | 包含 |
| GraphQL/REST API for headless/PWA storefronts | 包含 | 部分支持 | 部分支持 | 不包括在内 |
关于WhatsApp Business Integration的常见问题
How long until the extension is ready and live on my store?
Because this is built to order, typical delivery is about 2 to 3 weeks from kickoff. That covers scoping your order statuses and flows, building the module against your exact Magento version, your Meta template submissions (Meta's own template approval can add a few days outside our control), and installation plus testing on staging before we go live on production. Tighter timelines are sometimes possible — tell us your target date and we'll be honest about it.
What support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. After that, you can keep an optional maintenance retainer that covers compatibility with new Magento / Adobe Commerce patch releases, WhatsApp Cloud API version changes, new message templates, and added flows. You own the source code either way — there is no license lock-in or per-message fee from us; you pay Meta directly for conversation charges.
Do I need an approved WhatsApp Business account first?
Yes. You need a verified WhatsApp Business Account (WABA) with a registered phone number on the WhatsApp Business Cloud API, plus Meta business verification. If you don't have one yet, we guide you through the setup and the message-template submissions as part of the engagement — but the WABA and Meta verification belong to you, not to ECOSIRE.
Will this work with my Adobe Commerce setup and custom theme?
Yes. The module is built to run on both Magento Open Source and Adobe Commerce, including multi-store, multi-website, and multi-language configurations. The click-to-chat widget is added through layout XML so it respects your theme, and all logic uses service contracts and plugins rather than core overrides, so it stays compatible through upgrades.
Is this a one-click download from the Adobe Commerce Marketplace?
No, and we won't pretend otherwise. This is a custom engineering engagement: ECOSIRE builds the module to fit your store, installs it, wires it to your WhatsApp Business account, and supports it. You receive real source code under app/code — not a generic Marketplace package — which is why it fits your flows exactly instead of forcing you into someone else's assumptions.
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WhatsApp Business Integration
A custom-built Magento 2 module that connects your store to the WhatsApp Business Cloud API — sending order, shipping and OTP notifications, recovering abandoned carts, and embedding a click-to-chat widget. Built, installed and supported by ECOSIRE.
- Automated WhatsApp order, invoice, and shipment notifications triggered by Magento sales events (observers on order/shipment save) with tracking links injected into approved templates
- Abandoned-cart recovery sequence: a cron job scans quotes idle past a configurable threshold and sends WhatsApp nudges with a one-click resume-cart link
- OTP and order-confirmation flows for checkout verification and COD confirmation, with rate limiting and retry handling
- Storefront click-to-chat widget rendered via a layout XML block + UI component, with configurable position, greeting text, and per-store-view phone routing