Magento 2 has no native push to chat apps. When an order is placed, a low-stock threshold is hit, or a customer wants a status update, your team finds out by refreshing the admin grid or waiting on transactional email — which lands in spam or hours late. Telegram & Messenger Order Notifications closes that gap by routing those events straight to the channels your team and customers actually watch.

This is a build-to-order extension: ECOSIRE writes it as a proper Magento 2 module under app/code/Ecosire/ChatNotifications, then installs, configures and supports it on your own Magento Open Source or Adobe Commerce instance. It is not an instant Adobe Commerce Marketplace download — there is an honest build and deployment lead time, and a human deploys it with you.

Technically, the module subscribes to native Magento events via observer declarations in etc/events.xml — sales_order_place_after, sales_order_save_after, and inventory source-item saves — and dispatches messages through the Telegram Bot API (sendMessage) and the Facebook Messenger Send API. Outbound calls run through Magento's cron queue so checkout is never blocked or slowed. All settings live under Stores → Configuration, gated by a dedicated admin ACL resource so only authorized roles can edit bot tokens or page access tokens, which are stored using Magento's encrypted config backend.

You decide the routing: new-order and low-stock pings to an internal Telegram group, order-status messages to customers on Messenger, and optional WhatsApp Business fan-out as a third channel. Templates are editable, multi-store aware, and respect store-view locale. Because it is built to your spec, edge cases — multi-source inventory, custom order statuses, B2B company accounts on Adobe Commerce — are handled in the build rather than worked around after the fact.