WhatsApp Business API Provider Connector (BSP Hub)

This connector solves that at the architecture level. We build a proper Frappe app (whatsapp_bsp_hub) with a pluggable adapter layer: every BSP is a Python adapter class implementing one shared interface (send_template, send_session_message, parse_inbound, handle_status), so ERPNext talks to a single WhatsApp Provider DocType configuration and never to a vendor SDK directly. A WhatsApp Message DocType is the canonical record for every outbound and inbound message, with provider-agnostic status states (queued, sent, delivered, read, failed) normalized from each BSP's own webhook payloads. Sending is triggered through hooks.py doc events and whitelisted methods (frappe.whitelist()) exposed on the Frappe REST API, so any DocType — Sales Invoice, Lead, Delivery Note, Support Ticket — can fire a message from a server script or a client script frm button without knowing which provider is active.

Under the hood we handle the operational realities that off-the-shelf marketplace apps skip. Inbound webhooks land on a whitelisted endpoint per provider, with signature verification and idempotency so retries do not double-post. A scheduler event drains a per-provider outbound queue that respects each BSP's messaging-tier and rate limits, backing off on 429s rather than getting the number flagged. Cost and message-category metadata (marketing, utility, authentication, service) are recorded per message for reconciliation. When a primary provider errors or times out past a threshold, an optional failover policy re-routes the message through a secondary configured provider — the same template, the same recipient, a different rail. An embedded-signup onboarding flow (where the BSP supports it) lets a client connect their own WhatsApp Business Account and phone number without you shuttling API keys by email.

Everything is permission-scoped with Frappe role profiles: an Agent role can send and view conversations, an Administrator role manages provider credentials (stored in encrypted Password fields, never in plain DocType text), and the whole app targets Frappe/ERPNext v15 and v16. Because it is a real app on your bench — not a locked black box — you get the source, the DocTypes, the hooks, and the server scripts, and you can extend the adapter interface to a new BSP yourself later.

This is a build-to-order product, not an instant download. After a short scoping call we confirm which BSPs you need on day one, which ERPNext DocTypes trigger messages, and your failover and templating requirements. ECOSIRE then builds your version, tests it on a staging bench, walks your team through UAT, and installs it on your site — typically 2 to 4 weeks from confirmed scope. You receive the installable app, a git repository handover, documentation, and a post-go-live support window. Request a quotation and we will map your exact BSP mix on the call.