Selling through social storefronts and live commerce creates orders faster than a spreadsheet can absorb them. A live session sells 300 units in twenty minutes, the seller centre shows them as paid, and your warehouse team is copying names into a picking list while ERPNext still believes the stock is available. Oversells get discovered at packing, refunds get processed by hand, and the payout that lands two weeks later bundles gross sales, platform commission, shipping subsidies, and campaign fees into one number nobody can tie back to a Sales Invoice. ERPNext core has excellent order-to-cash and stock ledgers, but it ships no connector for social selling channels: there is no DocType that knows what a social shop item is, no scheduler job polling a seller API, and no reconciliation model for a netted marketplace payout. Teams end up running the real business in the seller centre and using ERPNext as an after-the-fact bookkeeping copy.

ECOSIRE builds a proper Frappe app for this — a versioned application installed on your bench with its own module, not a pile of Server Scripts glued onto standard DocTypes. The app introduces channel DocTypes: Social Channel holding credentials and endpoint configuration, Social Channel Item mapping a platform SKU and variant to an ERPNext Item and UOM, Social Order as the immutable inbound record, and Social Payout for settlement lines. Ingestion runs two ways: a whitelisted REST endpoint receives platform webhooks where the channel supports them, and scheduler_events in hooks.py run a polling job on a configurable cron so nothing is lost when a webhook is dropped. Every inbound order is written idempotently against the platform order id, so a replayed webhook updates rather than duplicates.

On ingestion the app maps the payload to a real ERPNext Sales Order against the channel's customer or a per-buyer Customer, applying the mapped Item, UOM conversion, channel-specific Price List, taxes template, and shipping charge line. Stock is protected at capture time rather than at delivery: the app raises a reservation against the channel warehouse and, on the reverse leg, pushes available quantity from Bin back to the platform catalog so listings go out of stock before you oversell. Fulfilment is bidirectional — a doc_events hook on Delivery Note on_submit queues a background job that pushes carrier and tracking number back to the seller API and advances the platform order status, with the raw response and any error stored on the Social Order for audit. Cancellations and returns pull the other way, creating draft Sales Returns or Credit Notes for your accounts team to review.

Payout reconciliation is the part most integrations skip. The app pulls settlement statements, explodes each netted transfer into its component lines (gross order value, platform commission, transaction fee, shipping subsidy, campaign or affiliate deduction, adjustments), matches them to the originating Sales Invoices, and produces a Journal Entry or Payment Entry with each fee type posted to the expense account you nominate. Anything that does not match lands on an exceptions report instead of silently balancing. Around all of this we ship Role Profiles and permission rules so a channel operator can work orders without touching your GL, client scripts that surface the platform order and its sync state directly on the Sales Order form, and a retry-and-alert path for API failures using Frappe's background queue and Error Log.

This is a build-to-order engagement, not an instant download. We start with a scoping call to confirm which channels and regions you sell in, your ERPNext version (v15 or v16), your warehouse and accounting structure, and exactly which platform APIs and credentials you hold. You get a fixed written scope before any code is written. Typical delivery is one working week from confirmed scope, depending on channel count and reconciliation complexity. We build against your version, deploy to a staging site for UAT with your own catalog and a real test order, then go live with a documented rollback plan. Source code is handed over in your own git repository, so you are never locked to us.