Omnichannel Social Inbox

主な機能

Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen

Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags

Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway

Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)

Team assignment, conversation ownership, and rule-based routing by channel, keyword, or order value

Tags and saved views to triage VIPs, refunds, pre-sales, and unassigned threads

Saved replies with merge variables (order number, tracking URL, customer name) that resolve from live Shopify data

Chat automations for instant first-response, after-hours auto-reply, and keyword-triggered routing

In-conversation Shopify actions: open the order, resend confirmation, apply customer tags

Secure Shopify OAuth with least-privilege scopes; channel tokens stored encrypted server-side

Audit trail of who replied, when, and on which channel for accountability and QA

Tailored channel mix, routing logic, and per-chat data layout matched to your team's workflow

受注生産、すべておまかせ

自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。

ご注文

一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。

構築とインストール

ECOSIRE がお客様の Shopify 上で構築・設定・インストールします。

本番稼働 + サポート

約2〜4週間で稼働し、リリース後のサポート期間が付きます。

この製品について

Your customers message you everywhere — WhatsApp about a delivery, Instagram DM about sizing, Messenger about a refund, SMS about a tracking number. Your team answers in five different apps, none of which know who the customer is or what they ordered. The Omnichannel Social Inbox ends the app-switching. It is one unified agent workspace where every channel — WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat — lands in a single threaded inbox, and every conversation is enriched with live Shopify context pulled from the Admin GraphQL API: recent orders, fulfillment and tracking status, customer lifetime value, draft orders, and tags.

This is not an instant App Store install. ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API (WhatsApp Cloud API, Instagram/Messenger via the Meta Graph API, Telegram Bot API, and your SMS provider), wires Shopify OAuth with least-privilege scopes, and registers the orders, fulfillments, and customers/update webhooks so context stays current in real time. We then install it, train your team, and support it.

Inside the inbox your team gets assignment, tags, and routing rules, saved replies with Shopify variables (order number, tracking link, customer name), and chat automations for first-response and after-hours messages. Agents can look up an order, resend a confirmation, or apply a customer tag without leaving the conversation. Because it is built to order, the channel mix, routing logic, automation triggers, and data shown per chat are tailored to how your team actually works — not forced into a generic template. You own the result, and ECOSIRE backs it with ongoing support.

得られるもの

Custom-built Omnichannel Social Inbox app configured and installed on your Shopify store

Connected and verified messaging channels (WhatsApp, Instagram, Messenger, Telegram, SMS, live chat) per your selected mix

Shopify OAuth app with least-privilege scopes and registered order/fulfillment/customer webhooks

Configured team accounts, assignment rules, tags, and routing logic

Library of saved replies and chat automations set up with your branding and Shopify variables

Admin walkthrough plus a short operations guide for your support team

Post-launch support window with bug fixes and configuration adjustments

これは誰のためのものですか

DTC Support Lead

Runs a small support team drowning in app-switching between WhatsApp, Instagram DMs, and a separate live-chat widget. Wants one screen with order context so agents stop copy-pasting order numbers between tabs.

Social-First Brand Owner

Sells primarily through Instagram and WhatsApp and loses sales when DMs go unanswered after hours. Needs auto-replies, routing, and saved replies tied to real Shopify orders to keep response times fast.

Operations Manager at a Scaling Store

Needs accountability — who answered what, on which channel, and how fast. Wants assignment, tags, and an audit trail so customer conversations are managed like a real workflow, not a shared phone.

Omnichannel Social Inbox の比較方法

基準	エコシエール	カスタムビルド	競合他社
Unified inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and live chat	付属	部分的なサポート	部分的なサポート
Live Shopify order, fulfillment, and customer context inside each conversation	付属	部分的なサポート	部分的なサポート
Tailored routing, automations, and per-chat data to your exact workflow	付属	付属	含まれていない
Built, installed, and channel-verified for you (no DIY API setup)	付属	含まれていない	含まれていない
Available instantly with no build lead time	含まれていない	含まれていない	付属
No recurring per-agent or per-conversation SaaS fees	付属	付属	含まれていない
Ongoing maintenance for channel-API and Shopify version changes	付属	部分的なサポート	付属

Omnichannel Social Inbox に関するよくある質問

Is this an instant download from the Shopify App Store?

No. The Omnichannel Social Inbox is build-to-order. After purchase, ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API, sets up OAuth and webhooks, and installs it for you. You are buying a built, installed, and supported solution — not a self-serve App Store listing.

How long does delivery take?

A typical build runs about 2 to 4 weeks from kickoff, depending on how many channels you connect and how custom your routing and automation rules are. The biggest variable is third-party approval — WhatsApp Cloud API and Meta (Instagram/Messenger) require business verification on your side, which we guide you through. We confirm a firm timeline after a short scoping call.

Which channels can it actually connect to, and what do I need?

WhatsApp (via the WhatsApp Cloud API and a verified Meta Business account), Instagram and Messenger (via the Meta Graph API on your business pages), Telegram (via a bot token), SMS (via your SMS provider such as Twilio), and on-site live chat. You provide the accounts and approvals; we handle the technical connection and verification.

How does the Shopify order context appear in each chat?

When a message comes in, the app matches the customer by phone or email and queries the Shopify Admin GraphQL API for their orders, fulfillment and tracking status, lifetime value, and tags. Shopify webhooks (orders, fulfillments, customers) keep that data current, so agents always see the latest order state without leaving the conversation.

What support and updates do I get after launch?

Every build includes a post-launch support window for bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing support and maintenance plans that cover channel-API changes (WhatsApp and Meta update their APIs regularly), Shopify API version upgrades, new saved replies or automations, and adding channels later. You own the app; we keep it running.