イメージプレビューAn ecommerce-native helpdesk and support CRM, custom-built for your store,
that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
Helpdesk & Customer Support CRMとは？
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies. Built to order by ECOSIRE for Shopify (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
主な機能
受注生産、すべておまかせ
自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。
- 1
ご注文
一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。
- 2
構築とインストール
ECOSIRE がお客様の Shopify 上で構築・設定・インストールします。
- 3
本番稼働 + サポート
約1週間（営業日ベース）で稼働し、本番稼働後2週間のサポートが付きます。納品したコードの不具合は無償で修正します。
この製品について
Generic helpdesks treat your Shopify store as just another data source bolted on through a shallow integration. Agents tab out to the admin to look up an order, copy a tracking number, or push a refund — and every WISMO ("where is my order") ticket costs minutes you don't have at scale. The Helpdesk & Customer Support CRM is a different approach: an ecommerce-native support layer that ECOSIRE builds to order, installs, and supports specifically for your store.
This is not an instant App Store download. After purchase, our team scopes your channels, ticket volume, and workflows, then builds and deploys a private app installed via Shopify OAuth with only the scopes you approve. It connects through the Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks, so ticket context stays in sync with your store in near real time.
Agents work from a unified omnichannel inbox — email, live chat, social messages, and SMS in one queue — with the customer's full Shopify profile, order history, and metafield data rendered inline as a Customer 360 view. They can issue refunds, edit orders, and check multi-location inventory without leaving the ticket. AI auto-replies draft answers for repetitive WISMO and returns questions using your real order and fulfillment data, while macros, SLAs, and routing rules keep the queue moving.
Because it's built for your store, the data model, channels, and automations match how you actually work — not a lowest-common-denominator template. ECOSIRE delivers it, documents it, and stands behind it with ongoing support and updates. The price is a one-time build fee, with no per-agent SaaS tax for the core deployment.
得られるもの
- A custom-built Shopify private app installed in your store via OAuth with merchant-approved scopes
- Configured omnichannel inbox connected to your email, chat, social, and SMS channels
- Webhook subscriptions for orders, fulfillments, and refunds wired to keep ticket context in sync
- AI auto-reply templates tuned to your WISMO, returns, and top support intents
- Your SLA policies, macros, and routing rules configured and tested against real ticket scenarios
- Customer 360 view mapped to your Shopify customer fields, tags, and relevant metafields
- Admin and agent onboarding documentation plus a walkthrough session for your support team
- Post-launch support window with bug fixes and configuration adjustments included
これは誰のためのものですか
Head of Customer Experience
Owns CSAT and response times for a scaling brand and is replacing a generic helpdesk that forces agents to tab between tools. Wants order context and refunds inside the ticket so the team resolves WISMO and returns faster without growing headcount.
Ecommerce Operations Manager
Runs day-to-day store operations and is drowning in repetitive WISMO and returns tickets across email, chat, and Instagram DMs. Needs one queue, AI-drafted replies, and routing rules that match how the team actually triages work.
Founder of a high-growth DTC store
Has outgrown a shared inbox but doesn't want a per-agent SaaS bill that scales faster than the team. Prefers a one-time build that fits the store's exact channels and workflows and is owned, not rented.
Helpdesk & Customer Support CRM の比較方法
| 基準 | エコシエール | カスタムビルド | 競合他社 | Shopify 標準機能 |
|---|---|---|---|---|
| Native Shopify order, refund, and edit actions inside the ticket | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Unified inbox across email, chat, social, and SMS | 付属 | 部分的なサポート | 付属 | 含まれていない |
| AI auto-replies grounded in real order and tracking data | 付属 | 部分的なサポート | 部分的なサポート | 含まれていない |
| Tailored to your exact channels, workflows, and metafields | 付属 | 付属 | 含まれていない | 含まれていない |
| No per-agent recurring SaaS fee for the core deployment | 付属 | 付属 | 含まれていない | 部分的なサポート |
| Instant self-serve install from the App Store | 含まれていない | 含まれていない | 付属 | 付属 |
| Vendor-maintained updates for Admin API version changes | 部分的なサポート | 含まれていない | 付属 | 付属 |
| SLAs, macros, and routing rules out of the box | 付属 | 部分的なサポート | 付属 | 含まれていない |
Helpdesk & Customer Support CRM に関するよくある質問
Is this an app I can install instantly from the Shopify App Store?
No. This is a build-to-order solution. After purchase, ECOSIRE scopes your channels and workflows, then builds and installs a private app in your store via Shopify OAuth. It is custom-fitted to how your team works rather than a one-size-fits-all listing.
How long does delivery take?
Most builds are delivered in roughly one working week from the kickoff call, depending on how many channels you connect and how custom your routing, SLA, and AI-reply rules are. We confirm a firm timeline during scoping, before any build work begins.
What ongoing support and updates do I get after launch?
Every build includes a post-launch support window covering bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing maintenance and enhancement plans, including updates to keep the app aligned with Shopify Admin API version changes. We build it, document it, and stand behind it.
How does the helpdesk stay in sync with my Shopify orders?
The app connects through the Shopify Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks. When an order ships, gets edited, or is refunded, the ticket context updates in near real time, so agents and AI replies always work from current data.
Can agents actually take actions like refunds and order edits from inside a ticket?
Yes. With your approved OAuth scopes, agents can issue refunds, edit orders, resend fulfillment emails, and check multi-location inventory directly in the ticket. The exact action set is scoped to the permissions you grant during installation.
How do the AI auto-replies avoid sending wrong information?
AI replies are grounded in your real Shopify data — the specific customer's orders, tracking, and fulfillment status — not generic guesses. You decide whether replies send automatically for trusted intents like WISMO or are drafted for an agent to review and approve first.
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Google Shopping & Multi-Channel Feed Manager
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Helpdesk & Customer Support CRM
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
- Unified omnichannel inbox consolidating email, live chat, social messages, and SMS into a single agent queue
- Inline Shopify actions — issue refunds, edit orders, and resend fulfillment notifications without leaving the ticket
- Live order context synced via Admin GraphQL API plus order, fulfillment, and refund webhooks
- AI-drafted auto-replies for WISMO and returns, grounded in the customer's real order and tracking data