WhatsApp Business Cloud API Connector (All-in-One)

Name: WhatsApp Business Cloud API Connector (All-in-One)
Brand: ECOSIRE
SKU: whatsapp-cloud-api-connector

主な機能

Connects to the official Meta WhatsApp Business Cloud API (Graph API) with no Odoo Enterprise dependency — runs on Community, Enterprise or Odoo.sh

Two-way messaging: inbound messages arrive via a signature-verified /whatsapp/webhook controller and post into Discuss plus the record's chatter in real time

Conversations auto-link to the matching crm.lead, sale.order, helpdesk.ticket, invoice or res.partner by phone number, so history lives on the record — not a personal phone

Approved template message management: sync, categorize and send Meta-approved HSM templates with variable placeholders filled from Odoo field values

Send quotations and sales orders over WhatsApp straight from the Sales form, with the PDF (QWeb report) attached as a document message

Auto-send invoices, payment reminders and delivery/dispatch notifications via automated actions (base.automation) and scheduled cron jobs

Broadcast and bulk campaigns to segmented contact lists with per-recipient rate limiting to respect Meta's messaging tiers

Built-in opt-out handling: STOP/unsubscribe keywords flag res.partner so contacts are excluded from future broadcasts — consent tracked and auditable

Delivery, sent, read and failed status written back to each whatsapp.message via computed @api.depends fields, visible as status badges in list and form views

Media support for images, PDFs, documents and location messages both inbound and outbound, stored as ir.attachment records

24-hour customer-service-window awareness: the module knows when a free-form reply is allowed versus when an approved template is required, and guides agents accordingly

Multi-number / multi-department routing: map several WhatsApp phone numbers to different teams, companies or helpdesk teams

Security enforced via ir.model.access.csv and record rules — agents see only their assigned conversations; managers get full audit access

Optional XML-RPC / JSON-RPC hooks so external systems can trigger WhatsApp sends through the same audited pipeline

OWL-based Discuss integration so replying to a WhatsApp customer feels identical to replying in internal chat

受注生産、すべておまかせ

自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。

ご注文

一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。

構築とインストール

ECOSIRE がお客様の Odoo 上で構築・設定・インストールします。

本番稼働 + サポート

約2〜4週間で稼働し、リリース後のサポート期間が付きます。

この製品について

In WhatsApp-first markets across MENA, South Asia and LATAM, your customers already message on WhatsApp — but your Odoo doesn't. Quotations get emailed and ignored, invoices go unread, and support conversations live on someone's personal phone, disconnected from the CRM record they belong to. This module closes that gap by embedding the official Meta WhatsApp Business Cloud API directly into Odoo.\n\nThe WhatsApp Business Cloud API Connector (All-in-One) is a net-new Odoo module ECOSIRE builds to your requirements and installs on your instance. It connects to Meta's Cloud API (Graph API + a verified webhook endpoint you own) — so unlike Odoo's own WhatsApp integration, it does not require Odoo Enterprise. It runs on Community, Enterprise or Odoo.sh, on Odoo 17, 18 or 19.\n\nUnder the hood it's real Odoo engineering, not a bolt-on. New models (whatsapp.account, whatsapp.message, whatsapp.template) extend mail.thread so every inbound and outbound WhatsApp message lands in the chatter of the right crm.lead, sale.order, helpdesk.ticket or res.partner — and syncs into Discuss as a live channel your agents already know how to use. Incoming messages arrive through a /whatsapp/webhook controller (HMAC-signature verified per Meta's spec); outbound sends go through the Graph API with delivery/read receipts written back via @api.depends computed status fields. Access is governed by ir.model.access.csv and record rules so agents only see their own conversations, and QWeb-rendered message logs give managers an auditable history.\n\nBecause it's build-to-order, we scope it against your real Meta Business account, phone number and approved templates, develop and test it in a staging database, then deploy it to production with the right security groups, automated actions and scheduled (cron) jobs wired in. You get an honest lead time, a working connector on your own instance, and a named ECOSIRE team that supports and updates it — never an anonymous instant download.

得られるもの

The complete, installable Odoo module (technical name and __manifest__.py declaring dependencies on mail, crm, sale, account and helpdesk as scoped) packaged for your Odoo 17, 18 or 19 instance

Meta WhatsApp Cloud API configuration: webhook endpoint registration, permanent access token setup, phone-number and Business Manager wiring, and approved-template import

Security layer: ir.model.access.csv, record rules and dedicated user groups (WhatsApp User / WhatsApp Manager) mapped to your existing roles

Deployment to your production instance after validation in a staging database, including scheduled (cron) jobs and automated actions for reminders and broadcasts

Administrator and agent documentation covering template management, broadcasting, opt-out handling and the 24-hour service window

A live training session (recorded) for your sales, support and finance users

A defined post-go-live support and bug-fix window with a named ECOSIRE contact

Source code ownership so your team (or ours) can extend it later — no vendor lock-in, no obfuscation

これは誰のためのものですか

SMB sales team in a WhatsApp-first market

A sales team in MENA, South Asia or LATAM whose prospects reply on WhatsApp but ignore email. They want to send and track quotations, follow up, and keep every message tied to the CRM lead — without leaving Odoo or paying for Enterprise.

Customer support lead running Helpdesk on Community

A support manager who wants WhatsApp as a first-class ticket channel: inbound messages open or update helpdesk tickets, replies go out from Odoo, and conversations stay auditable instead of trapped on an agent's personal phone.

Finance / collections officer chasing payments

Someone responsible for getting invoices paid, who wants automated invoice delivery and polite payment reminders sent over WhatsApp — the channel customers actually read — with delivery and read status visible in Odoo.

Odoo admin avoiding the Enterprise upgrade

An IT or operations owner on Odoo Community who needs official WhatsApp Cloud API messaging but can't justify an Enterprise subscription just to unlock it, and wants a supported, source-available module that stays under their control.

WhatsApp Business Cloud API Connector (All-in-One) の比較方法

基準	エコシエール	カスタムビルド	競合他社
Works on Odoo Community (no Enterprise needed)	Yes — talks to Meta Cloud API directly, runs on Community, Enterprise & Odoo.sh	Possible, but only if your developer builds the API layer correctly	Varies; many App Store modules still assume Enterprise or third-party BSPs
Official Meta WhatsApp Cloud API (not an unofficial hack)	Yes — signature-verified webhook + Graph API, fully compliant	Depends entirely on the developer's diligence	Usually, but some route through resellers with markup
Two-way sync into Discuss + CRM/Sales/Helpdesk/Invoicing chatter	Yes — messages auto-link to the right record via mail.thread	Only what you pay to build; deep integration is expensive	Often one or two apps, rarely all four unified
Auto-send quotations, invoices & payment reminders	Yes — via automated actions, cron jobs and QWeb PDF attachments	Buildable, but each flow is billable dev time	Sometimes, usually as add-on modules
Broadcast campaigns with opt-out & consent tracking	Yes — segmented lists, rate limiting, STOP-keyword opt-out on res.partner	Rarely scoped in a one-off build	Some offer it; opt-out handling quality varies
Scoped, tested & installed on your instance by the vendor	Yes — staged, tested, deployed with security groups & crons wired in	You manage your own developer and QA	No — you install a generic download and self-configure
Named support window + updates for new Odoo/Meta versions	Yes — defined support window and scoped major-version migrations	Only if you retain the developer separately	Ticket queue at best; abandonware at worst
Full source code ownership (no lock-in)	Yes — you own and can extend the code	Yes	Often obfuscated or license-gated

WhatsApp Business Cloud API Connector (All-in-One) に関するよくある質問

How long until it's live, and is this an instant download?

This is not an instant-download app from the Odoo App Store — it's a build-to-order module ECOSIRE builds, installs and supports for you. Typical delivery is 2–4 weeks depending on scope (how many of Sales, CRM, Helpdesk and Invoicing you connect, how many phone numbers and templates, and Meta approval timing). After a short scoping call we confirm a firm timeline, build and test in a staging database, then deploy to your production instance.

What support and updates do I get after go-live?

Every build includes a defined post-go-live support and bug-fix window with a named ECOSIRE contact. Because you receive the full source code, the module isn't locked to us — but we handle compatibility with Odoo point releases and Meta Cloud API changes during your window, and offer ongoing support or feature retainers afterward. Migrations to a new Odoo major version (17→18→19) are quoted as a small scoped update rather than a rebuild.

Do I need Odoo Enterprise for this to work?

No. That's the whole point. Odoo's native WhatsApp integration is Enterprise-only, but this module talks directly to the official Meta WhatsApp Business Cloud API through its own controllers and models, so it runs on Odoo Community as well as Enterprise and Odoo.sh — across Odoo 17, 18 and 19.

Is this the official WhatsApp API or an unofficial workaround?

It's the official Meta WhatsApp Business Cloud API. You (or we, on your behalf) set up a Meta Business account, a verified phone number and approved message templates. The module registers a signature-verified webhook and sends through Meta's Graph API — fully compliant, including the 24-hour service window and template rules. It does not use any unofficial or browser-automation hacks that risk your number being banned.

Will WhatsApp conversations actually appear inside my Odoo records?

Yes. Inbound and outbound messages post to Discuss as a live channel and into the chatter of the matching record — the crm.lead, sale.order, helpdesk.ticket, invoice or res.partner — matched by phone number. Delivery, read and failed statuses are written back so your team sees the full, auditable conversation history right where they already work, not on a personal phone.

Can it send quotations, invoices and reminders automatically?

Yes. Quotations and orders can be sent from the Sales form with the QWeb PDF attached, and invoices, payment reminders and delivery notifications can be automated via Odoo automated actions and scheduled cron jobs — for example, a reminder a few days before or after an invoice due date. Broadcast campaigns to segmented lists are supported too, with opt-out handling and per-recipient rate limiting to respect Meta's messaging tiers.