Magento 2 RMA & Returns at POS

主な機能

Unified RMA flow across storefront and in-store POS sharing one return state via REST and GraphQL service contracts

Receipt-lookup returns at the till — resolve the original sales order by order/increment ID and select line items to return

Refund outcomes via Magento's native credit-memo service, keeping gateway refunds, invoice and creditmemo records consistent

Store-credit refunds using Adobe Commerce native Store Credit, or an equivalent ledger provisioned on Magento Open Source

Exchange handling that ties the returned line to a replacement order without losing the RMA audit trail

Restock to the correct source/outlet through the Multi-Source Inventory (MSI) SourceItem API, not a global quantity bump

Configurable return reason codes managed in admin and surfaced at both POS and online return forms

Approval workflow with admin ACL resources gating no-receipt, out-of-window or high-value returns

Event observers keeping stock, store credit, customer notifications and RMA status in sync

Cron job that ages out abandoned RMAs and reconciles pending restock movements

Admin grid and RMA detail view for cross-channel return tracking, filtering by reason, channel and status

di.xml plugins/interceptors that extend order and credit-memo behaviour without overriding core classes

受注生産、すべておまかせ

自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。

ご注文

一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。

構築とインストール

ECOSIRE がお客様の Magento 2 上で構築・設定・インストールします。

本番稼働 + サポート

約2〜4週間で稼働し、リリース後のサポート期間が付きます。

この製品について

Magento 2 RMA & Returns at POS gives omnichannel retailers a single, controlled returns flow whether the customer walks into a store or starts the return online. We build it as a dedicated module under app/code/Ecosire/RmaPos, wiring custom RMA entities through Magento's service contracts (repository + data interfaces), exposed over both REST and GraphQL so your POS lane, your storefront and any headless front end all read and write the same return state.

At the till, staff perform a receipt-lookup return: an order or increment ID resolves the original sales order via OrderRepositoryInterface, and the cashier selects line items, picks a reason code, and chooses the outcome — refund, exchange, or store credit. Refunds run through Magento's native credit-memo service, so the gateway refund, invoice adjustment and creditmemo records stay consistent with core accounting. On Adobe Commerce we integrate the native Store Credit and RMA tables; on Magento Open Source we provision an equivalent store-credit ledger, since core has no built-in RMA there.

Restocking is handled correctly for multi-location retail: each return line restocks to the correct source/outlet via the Multi-Source Inventory (MSI) SourceItem API, not a blind global qty bump. Observers on return events keep stock, store credit and notifications in sync; an admin ACL resource gates who can approve high-value or no-receipt returns, with an approval workflow for exceptions. A cron job ages out abandoned RMAs and reconciles pending restocks.

Because this is built-to-order, we install it on your environment, match it to your theme, POS hardware and tax rules, and harden it against your existing extensions — not a generic Marketplace zip you debug yourself.

得られるもの

A custom Magento 2 module (Ecosire_RmaPos) installed under app/code on your environment, composer-installable for your CI

REST and GraphQL endpoints for creating, looking up and processing RMAs, documented for your POS/front-end integration

Admin configuration: reason codes, return windows, approval thresholds and ACL roles wired to your team structure

Installation, configuration and setup:upgrade / di:compile deployment on your staging and production instances

A short admin + cashier usage guide and a technical README covering the module's service contracts and events

Post-launch support window with bug fixes and Magento minor-version compatibility checks

これは誰のためのものですか

Omnichannel Retail Operations Manager

Runs returns across web and multiple physical stores and needs every channel to follow the same reason codes, approval rules and refund methods instead of each store improvising.

Magento Store Owner / Ecommerce Lead

Wants store credit and exchanges to retain revenue rather than always cash-refunding, and needs refunds to reconcile cleanly with the payment gateway and accounting.

In-Store POS / Front-Desk Staff

Needs to process a walk-in return in seconds by scanning or entering a receipt, picking items and a reason, and issuing the right refund or store credit without backend access.

Magento 2 RMA & Returns at POS の比較方法

基準	エコシエール	カスタムビルド	競合他社	Magento 2 標準機能
Unified RMA state shared across online and in-store POS	付属	部分的なサポート	部分的なサポート	含まれていない
Receipt-lookup returns at the till by order/increment ID	付属	部分的なサポート	部分的なサポート	含まれていない
Restock to correct source/outlet via MSI SourceItem API	付属	部分的なサポート	部分的なサポート	含まれていない
Store-credit refunds on both Adobe Commerce and Open Source	付属	部分的なサポート	部分的なサポート	部分的なサポート
Built, installed and tested on your environment by the vendor	付属	部分的なサポート	含まれていない	含まれていない
Approval workflow with admin ACL for exception returns	付属	部分的なサポート	部分的なサポート	含まれていない
Instant self-service download from a marketplace	含まれていない	含まれていない	付属	付属
Tailored to your POS hardware, tax rules and theme	付属	付属	含まれていない	含まれていない

Magento 2 RMA & Returns at POS に関するよくある質問

How long does delivery take, since this is built-to-order?

Typical delivery is about 2 to 4 weeks from requirements sign-off, depending on whether you run Adobe Commerce (with native Store Credit and RMA) or Magento Open Source (where we provision the store-credit ledger), your POS setup and any custom tax or extension conflicts. We confirm a firm timeline in writing after a short scoping call and review of your environment. This is a custom engagement — it is not an instant Adobe Commerce Marketplace download.

Do you install it, or do I get a zip to figure out myself?

We install and configure it for you. We deploy the module to your staging instance, run setup:upgrade, setup:di:compile and static content deployment, validate the RMA, refund, store-credit and restock flows end to end, then promote to production on a scheduled window. You receive the source under app/code (or as a composer package) so you fully own it.

What ongoing support and updates are included?

Every build includes a post-launch support window covering bug fixes and compatibility with Magento minor releases during that period. After it ends, you can take an optional support/maintenance retainer for upgrades across major Magento versions, new feature work, and conflict resolution when you add other extensions. You own the code, so you are never locked in.

Does this work with Magento Open Source, or only Adobe Commerce?

Both. Adobe Commerce ships native Store Credit and a native RMA module, which we integrate directly. Magento Open Source has neither, so we provision an equivalent store-credit ledger and RMA entities through our module's service contracts. The POS return, refund and MSI restock flows behave the same on both editions.

Will it conflict with my existing POS or other extensions?

We extend core through di.xml plugins, observers and service contracts rather than rewriting core classes or other vendors' code, which minimises collisions. Before delivery we audit your installed extensions and POS integration, test against them on staging, and adjust interceptor sort order or event handling where needed. If a hard conflict exists, we surface it during scoping, not after launch.