WhatsApp & SMS Notifications for Business Central

主な機能

WhatsApp Business Cloud API integration over HttpClient for templated, opt-in customer messaging

Multi-gateway SMS abstraction (e.g. Twilio, Vonage, or a regional gateway) selectable per message type or fallback

Event subscribers on standard posting codeunits so order, invoice, payment, and shipment notifications fire automatically

Parameterized message templates that merge BC fields (customer, document no., amount, due date, tracking link)

Delivery status tracking via gateway/WhatsApp webhooks with sent/delivered/read writeback to the notification log

Inbound customer reply capture routed into a Business Central queue page for follow-up

Job Queue dispatch with retry and backoff so gateway outages never block document posting

Table and page extensions for per-customer opt-in, WhatsApp/phone number validation, and channel preference

Notification log with full audit trail (payload, status, timestamps, errors) per document and customer

Dedicated permission sets separating template authoring, resend, and configuration from standard users

Per-environment gateway credential storage using Isolated Storage (no secrets in plain fields)

Optional Dataverse / Power Platform exposure for Power Automate flows and cross-system orchestration

受注生産、すべておまかせ

自分での設定は不要 — ECOSIRE が構築・インストール・サポートする実働アプリです。

ご注文

一回限りの構築料金から始めます。キックオフで一緒に範囲を決めます。

構築とインストール

ECOSIRE がお客様の Dynamics 365 Business Central 上で構築・設定・インストールします。

本番稼働 + サポート

約2〜4週間で稼働し、リリース後のサポート期間が付きます。

この製品について

WhatsApp & SMS Notifications for Business Central is a build-to-order AL extension that turns Business Central document events into outbound WhatsApp and SMS messages — no manual emailing, no copy-pasting order numbers into a phone.

This is not an instant AppSource download. ECOSIRE designs, builds, installs, and supports the extension on your Business Central environment (SaaS online or on-prem) as a per-tenant extension, configured to your gateways, templates, and document flows.

Under the hood, the extension uses event subscribers on standard codeunits (e.g. posting routines for sales orders, posted sales invoices, payment registration, and warehouse shipments) so notifications fire automatically the moment a document is released, posted, or shipped. Outbound calls are made through the WhatsApp Business Cloud API and your chosen SMS gateway over HttpClient, queued and retried via the BC Job Queue so a transient gateway outage never blocks posting.

We add table and page extensions for per-customer opt-in, phone/WhatsApp number validation, and a notification log; permission sets so only authorized roles can edit templates or resend; and event-triggered, parameterized message templates that merge BC field data (customer name, document no., amount, due date, tracking link).

Optional capabilities include delivery-status webhooks (sent/delivered/read writeback), inbound reply capture routed to a BC queue, and Dataverse / Power Platform surfacing for Power Automate flows. Everything is documented, version-controlled, and handed over with a runbook. You own the tenant; we own getting it working and keeping it working.

得られるもの

A per-tenant Business Central AL extension (.app) built to your document flows and installed on your environment

Configured WhatsApp Business Cloud API connection (template registration guidance included) plus one or more SMS gateways

Event-triggered notification templates for your chosen events (order confirmation, invoice, payment receipt, delivery)

Notification log page, opt-in fields, and queue page for inbound replies, with permission sets assigned

Source code in a Git repository plus the compiled .app artifact handed over to your team

Configuration runbook, admin guide, and a post-launch support window with bug fixes and minor adjustments

これは誰のためのものですか

Operations / Order Management Lead

Wants customers notified automatically the instant an order is confirmed, invoiced, or shipped — without staff manually emailing or calling — to cut WISMO inquiries and speed up confirmations.

Finance / Accounts Receivable Manager

Needs invoice and payment-receipt notifications and due-date reminders pushed over WhatsApp/SMS to improve collection speed and give customers a clear, auditable payment trail.

Business Central Administrator / IT Manager

Cares that it ships as a clean per-tenant extension with proper permission sets, Isolated Storage for credentials, Job Queue retries, and a log — not brittle customizations that break on the next BC update.

WhatsApp & SMS Notifications for Business Central の比較方法

基準	エコシエール	カスタムビルド	競合他社	Dynamics 365 Business Central 標準機能
Sends WhatsApp + SMS on order/invoice/payment/delivery events out of the box	付属	部分的なサポート	部分的なサポート	含まれていない
Built, installed, and supported on your tenant by the vendor	付属	含まれていない	含まれていない	含まれていない
Tailored to your exact document events, templates, and gateways	付属	付属	含まれていない	含まれていない
Delivery-status tracking and inbound reply capture into BC	付属	部分的なサポート	部分的なサポート	含まれていない
Job Queue retry so gateway outages never block posting	付属	部分的なサポート	部分的なサポート	含まれていない
Source code and .app handed over to you	付属	付属	含まれていない	含まれていない
Fixed one-time price with no per-seat license	付属	含まれていない	含まれていない	付属
Maintained against monthly BC release cycles	付属	部分的なサポート	付属	付属

WhatsApp & SMS Notifications for Business Central に関するよくある質問

How long does delivery take, and what does the build process look like?

Typical lead time is 2 to 4 weeks from a confirmed scope, depending on how many events and gateways you need and whether WhatsApp Business templates require Meta approval (that approval is on Meta's side and can add a few days). We start with a short scoping call to map your document events and channels, build the AL extension, validate against a sandbox/test tenant, then install on production and walk your team through configuration. You get a date estimate in writing before we begin.

What happens with ongoing support and updates after go-live?

Every build includes a post-launch support window for bug fixes and minor adjustments. Because this is a per-tenant extension we maintain, we test it against Business Central's monthly and major release cycles and can update it when Microsoft changes underlying objects or events. Beyond the included window, we offer ongoing support and enhancement retainers. You receive the source code and the .app artifact either way, so you are never locked out of your own extension.

Is this an AppSource app I can just install myself?

No. This is a build-to-order, per-tenant extension. ECOSIRE builds it to your specific events, templates, and gateways, then installs it on your Business Central environment (online or on-prem) and supports it. There is no public AppSource download — that is deliberate, because notification logic, opt-in rules, and gateway choices differ per business.

Which WhatsApp and SMS providers does it work with?

WhatsApp is handled through the official WhatsApp Business Cloud API (Meta), which requires a WhatsApp Business account and pre-approved message templates for proactive notifications. SMS is built against a gateway abstraction so we can wire in providers like Twilio or Vonage, or a regional gateway you already use, and configure fallback rules. We confirm exact providers during scoping and store credentials in Isolated Storage.

Will it slow down or block posting if a gateway is down?

No. Notifications are dispatched asynchronously through the Business Central Job Queue with retry and backoff, so the outbound call never sits inside the posting transaction. If WhatsApp or your SMS gateway is temporarily unavailable, the document still posts and the message is retried; failures are recorded in the notification log with the error so an admin can resend.