It is not an instant marketplace download. ECOSIRE builds, installs and configures the plugin on your WordPress site. Typical lead time is about 5–7 business days from when we receive your Razorpay API keys and staging/site access — faster for a straightforward single-site setup, a little longer if WooCommerce Subscriptions, multisite or custom checkout flows are involved. We confirm the exact date with you before starting.

Yes — you need an active Razorpay merchant account (we wire the plugin to it, we don't create or own it). We'll need your live and test API keys, admin access to your WordPress site (or a staging copy), and confirmation of WooCommerce/WordPress versions. If you use WooCommerce Subscriptions for recurring billing, tell us up front so we configure UPI AutoPay / card mandates correctly.

Auto-capture means a successful payment fires the payment.captured webhook, which transitions the order to processing automatically — no manual capture step. Refunds (full or partial) are issued from the standard WooCommerce Edit Order screen; the plugin calls Razorpay's refund API and writes the refund ID back to the order, so it reconciles against your Razorpay settlement reports.

Yes. The plugin declares HPOS (custom order tables) compatibility via WooCommerce's FeaturesUtil, uses standard hooks like woocommerce_order_status_changed and woocommerce_thankyou so it co-exists with your theme, ships translation-ready strings for WPML, and is built to run on a WooCommerce multisite network. We test the relevant paths on staging before go-live.

You get a defined support-and-updates window from the team that built it. That covers bug fixes, compatibility updates as WooCommerce/WordPress/Razorpay APIs evolve (for example webhook or RBI tokenisation changes), and help with configuration questions. Because we build to order, fixes come from people who know your exact setup — not an anonymous changelog. We'll quote the support term and any renewal options with your build.