Beispielhafte VorschauA single unified inbox that pulls WhatsApp, Instagram,
Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
Was ist Omnichannel Social Inbox?
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE. Built to order by ECOSIRE for Shopify (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Hauptfunktionen
Auf Bestellung gebaut, komplett für Sie erledigt
Keine Selbsteinrichtung — eine funktionierende App, die von ECOSIRE erstellt, installiert und betreut wird.
- 1
Sie bestellen
Starten Sie mit einem einmaligen Entwicklungspreis. Den Umfang legen wir beim Kickoff gemeinsam fest.
- 2
Wir bauen & installieren
ECOSIRE erstellt, konfiguriert und installiert sie auf Ihrem Shopify.
- 3
Go-live + Support
Sie gehen in etwa einer Arbeitswoche live, mit zwei Wochen Go-live-Support. Fehler im von uns gelieferten Code beheben wir kostenlos.
Über dieses Produkt
Your customers message you everywhere — WhatsApp about a delivery, Instagram DM about sizing, Messenger about a refund, SMS about a tracking number. Your team answers in five different apps, none of which know who the customer is or what they ordered. The Omnichannel Social Inbox ends the app-switching. It is one unified agent workspace where every channel — WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat — lands in a single threaded inbox, and every conversation is enriched with live Shopify context pulled from the Admin GraphQL API: recent orders, fulfillment and tracking status, customer lifetime value, draft orders, and tags.
This is not an instant App Store install. ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API (WhatsApp Cloud API, Instagram/Messenger via the Meta Graph API, Telegram Bot API, and your SMS provider), wires Shopify OAuth with least-privilege scopes, and registers the orders, fulfillments, and customers/update webhooks so context stays current in real time. We then install it, train your team, and support it.
Inside the inbox your team gets assignment, tags, and routing rules, saved replies with Shopify variables (order number, tracking link, customer name), and chat automations for first-response and after-hours messages. Agents can look up an order, resend a confirmation, or apply a customer tag without leaving the conversation. Because it is built to order, the channel mix, routing logic, automation triggers, and data shown per chat are tailored to how your team actually works — not forced into a generic template. You own the result, and ECOSIRE backs it with ongoing support.
Was Sie bekommen
- Custom-built Omnichannel Social Inbox app configured and installed on your Shopify store
- Connected and verified messaging channels (WhatsApp, Instagram, Messenger, Telegram, SMS, live chat) per your selected mix
- Shopify OAuth app with least-privilege scopes and registered order/fulfillment/customer webhooks
- Configured team accounts, assignment rules, tags, and routing logic
- Library of saved replies and chat automations set up with your branding and Shopify variables
- Admin walkthrough plus a short operations guide for your support team
- Post-launch support window with bug fixes and configuration adjustments
Für wen das ist
DTC Support Lead
Runs a small support team drowning in app-switching between WhatsApp, Instagram DMs, and a separate live-chat widget. Wants one screen with order context so agents stop copy-pasting order numbers between tabs.
Social-First Brand Owner
Sells primarily through Instagram and WhatsApp and loses sales when DMs go unanswered after hours. Needs auto-replies, routing, and saved replies tied to real Shopify orders to keep response times fast.
Operations Manager at a Scaling Store
Needs accountability — who answered what, on which channel, and how fast. Wants assignment, tags, and an audit trail so customer conversations are managed like a real workflow, not a shared phone.
Wie Omnichannel Social Inbox im Vergleich abschneidet
| Kriterium | ECOSIRE | Benutzerdefinierter Build | Konkurrent | Shopify nativ |
|---|---|---|---|---|
| Unified inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and live chat | Im Lieferumfang enthalten | Teilweise Unterstützung | Teilweise Unterstützung | Nicht im Lieferumfang enthalten |
| Live Shopify order, fulfillment, and customer context inside each conversation | Im Lieferumfang enthalten | Teilweise Unterstützung | Teilweise Unterstützung | Teilweise Unterstützung |
| Tailored routing, automations, and per-chat data to your exact workflow | Im Lieferumfang enthalten | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Built, installed, and channel-verified for you (no DIY API setup) | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Teilweise Unterstützung |
| Available instantly with no build lead time | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Im Lieferumfang enthalten | Teilweise Unterstützung |
| No recurring per-agent or per-conversation SaaS fees | Im Lieferumfang enthalten | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Teilweise Unterstützung |
| Ongoing maintenance for channel-API and Shopify version changes | Im Lieferumfang enthalten | Teilweise Unterstützung | Im Lieferumfang enthalten | Im Lieferumfang enthalten |
Häufig gestellte Fragen zu Omnichannel Social Inbox
Is this an instant download from the Shopify App Store?
No. The Omnichannel Social Inbox is build-to-order. After purchase, ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API, sets up OAuth and webhooks, and installs it for you. You are buying a built, installed, and supported solution — not a self-serve App Store listing.
How long does delivery take?
A typical build runs about one working week from kickoff, depending on how many channels you connect and how custom your routing and automation rules are. The biggest variable is third-party approval — WhatsApp Cloud API and Meta (Instagram/Messenger) require business verification on your side, which we guide you through. We confirm a firm timeline after a short scoping call.
Which channels can it actually connect to, and what do I need?
WhatsApp (via the WhatsApp Cloud API and a verified Meta Business account), Instagram and Messenger (via the Meta Graph API on your business pages), Telegram (via a bot token), SMS (via your SMS provider such as Twilio), and on-site live chat. You provide the accounts and approvals; we handle the technical connection and verification.
How does the Shopify order context appear in each chat?
When a message comes in, the app matches the customer by phone or email and queries the Shopify Admin GraphQL API for their orders, fulfillment and tracking status, lifetime value, and tags. Shopify webhooks (orders, fulfillments, customers) keep that data current, so agents always see the latest order state without leaving the conversation.
What support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing support and maintenance plans that cover channel-API changes (WhatsApp and Meta update their APIs regularly), Shopify API version upgrades, new saved replies or automations, and adding channels later. You own the app; we keep it running.
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Omnichannel Social Inbox
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
- Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
- Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
- Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
- Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)