Microsoft Dynamics 365 Business Central handles items, lots, production orders and vendors — but it has no native quality module for logging non-conformances or driving a closed-loop CAPA process. Quality teams pursuing ISO 9001 end up tracking it all in spreadsheets that disconnect from the ERP and collapse under audit.

Non-Conformance & CAPA Management is an AL extension that ECOSIRE builds, installs and supports directly on your Business Central environment. It is not an instant AppSource download — we scope it to your processes, develop it against your tenant, and deploy it as a per-tenant extension you own.

The extension adds a Non-Conformance Report (NCR) card and list, implemented as new AL tables and pages, with table relations to Item, Lot No. Information, Production/Sales/Purchase Order and Vendor so every NCR is traceable to the lot, order and supplier that caused it. A structured 5-Why and 8D root-cause workflow drives each NCR through Open → Investigation → CAPA → Verification → Closed states. Corrective and preventive actions are assignable records with owners, due dates and Job Queue–driven escalation reminders. Supplier Corrective Action Requests (SCAR) link to the vendor, and cost-of-quality plus recurrence are captured as FlowFields for management reporting.

Approvals run on Business Central's native workflow engine and document-approval framework, so sign-offs are enforced and every change is captured by the platform's Change Log for a defensible audit trail. Event subscribers can auto-raise an NCR from a failed inspection or rejected receipt. We ship dedicated permission sets and, where required, expose NCR/CAPA data via the standard OData/REST API or surface it in Power BI and the Power Platform via Dataverse.