Because each scheduler is custom-built for your practice, this is not an instant download. After purchase we run a short scoping call, then typically deliver and install a working app on your store within about 10–15 business days, depending on the number of services, practitioners and intake complexity. We confirm a firm timeline in writing before we start, and you review on a staging configuration before go-live.

Every build includes a post-delivery support window for bug fixes and configuration tweaks (for example, adjusting hours, adding a practitioner, or refining intake questions). Beyond that window, ECOSIRE offers ongoing maintenance and enhancement on request — including Shopify API version upgrades, new features, and changes as your practice grows. We support what we build; there's no anonymous third-party app to chase.

It is HIPAA-aware by design: we minimize stored PHI, capture consent with timestamps, scope access, and document data handling and retention. Full HIPAA compliance, however, is a shared responsibility — it also depends on your hosting choices, staff processes, business-associate agreements and payment configuration. During onboarding we're transparent about what the app does and does not cover so you can make informed decisions, ideally with your own compliance advisor.

That's your choice and we configure it per service. The app can collect a fixed deposit, a full consultation fee, or nothing up front, all through your existing Shopify Payments and Shopify Checkout. Cancellation and reschedule policies — such as forfeiting a deposit inside a 24-hour window — are defined by you and enforced by the booking rules.

Yes. The app installs on your live store via OAuth and integrates with your current theme, products and customer records. Services are modeled with Shopify metafields and the Admin GraphQL API, and bookings tie back to the patient's Shopify customer profile. We test the full flow on your actual store before handover so it fits your setup rather than forcing a generic template.