This is a build-to-order app, not an instant download. After a short scoping call to confirm your loyalty rules, channels, and automation triggers, a typical build, install, and configuration runs about one working week depending on how many modules and custom workflows you need. We give you a firm timeline before work starts and install on your store via a secure OAuth app install.

Every build includes a post-launch support window for bug fixes and configuration adjustments, plus a documented admin walkthrough. Because ECOSIRE builds and maintains the app, ongoing support, Shopify API version upkeep, and feature changes are handled directly by the team that wrote the code. We offer continued maintenance and enhancement engagements after the initial support window if you want them.

No. It is custom-built and installed for your store by ECOSIRE. We do not list it as a public App Store app, so there is no instant download. The upside is that it is scoped to your business, carries your branding, and is not metered per contact or bundled with subscriptions you do not use.

The hub syncs customers from Shopify using the Admin GraphQL API and keeps them current with webhooks like customers/update, orders/create, and checkouts/update. Loyalty balances, review history, marketing consent, and segment membership are stored in customer metafields, so loyalty, email, SMS, popups, and chat all read and write to the same record instead of keeping separate copies.

In most cases, yes, for loyalty, reviews, email, SMS, popups, and chat. During scoping we map your current tools to hub modules and flag anything outside scope, such as a highly specialized deliverability platform, so you know exactly what is consolidated and what, if anything, stays separate. The goal is one integrated system and one predictable cost.