产品详细信息以英文显示。翻译即将推出。
速览
- 价格
- $499.00 USD
- shopify 版本
- —
- 设置时间
- 20分钟
- 许可证
- 一次永久
- 语言
- 11 语言
一次性购买
Omnichannel Social Inbox
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
$499.00USD
现在无需付款。此操作会向我们的团队发送报价请求——我们会通过邮件跟进价格和后续步骤。
核心功能
Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)
Team assignment, conversation ownership, and rule-based routing by channel, keyword, or order value
Tags and saved views to triage VIPs, refunds, pre-sales, and unassigned threads
Saved replies with merge variables (order number, tracking URL, customer name) that resolve from live Shopify data
Chat automations for instant first-response, after-hours auto-reply, and keyword-triggered routing
In-conversation Shopify actions: open the order, resend confirmation, apply customer tags
Secure Shopify OAuth with least-privilege scopes; channel tokens stored encrypted server-side
Audit trail of who replied, when, and on which channel for accountability and QA
Tailored channel mix, routing logic, and per-chat data layout matched to your team's workflow
关于此产品
Your customers message you everywhere — WhatsApp about a delivery, Instagram DM about sizing, Messenger about a refund, SMS about a tracking number. Your team answers in five different apps, none of which know who the customer is or what they ordered. The Omnichannel Social Inbox ends the app-switching. It is one unified agent workspace where every channel — WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat — lands in a single threaded inbox, and every conversation is enriched with live Shopify context pulled from the Admin GraphQL API: recent orders, fulfillment and tracking status, customer lifetime value, draft orders, and tags.
为什么选择 Omnichannel Social Inbox
Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)
Team assignment, conversation ownership, and rule-based routing by channel, keyword, or order value
Tags and saved views to triage VIPs, refunds, pre-sales, and unassigned threads
This is not an instant App Store install. ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API (WhatsApp Cloud API, Instagram/Messenger via the Meta Graph API, Telegram Bot API, and your SMS provider), wires Shopify OAuth with least-privilege scopes, and registers the orders, fulfillments, and customers/update webhooks so context stays current in real time. We then install it, train your team, and support it.
Inside the inbox your team gets assignment, tags, and routing rules, saved replies with Shopify variables (order number, tracking link, customer name), and chat automations for first-response and after-hours messages. Agents can look up an order, resend a confirmation, or apply a customer tag without leaving the conversation. Because it is built to order, the channel mix, routing logic, automation triggers, and data shown per chat are tailored to how your team actually works — not forced into a generic template. You own the result, and ECOSIRE backs it with ongoing support.
你得到什么
- Custom-built Omnichannel Social Inbox app configured and installed on your Shopify store
- Connected and verified messaging channels (WhatsApp, Instagram, Messenger, Telegram, SMS, live chat) per your selected mix
- Shopify OAuth app with least-privilege scopes and registered order/fulfillment/customer webhooks
- Configured team accounts, assignment rules, tags, and routing logic
- Library of saved replies and chat automations set up with your branding and Shopify variables
- Admin walkthrough plus a short operations guide for your support team
- Post-launch support window with bug fixes and configuration adjustments
这是给谁的
DTC Support Lead
Runs a small support team drowning in app-switching between WhatsApp, Instagram DMs, and a separate live-chat widget. Wants one screen with order context so agents stop copy-pasting order numbers between tabs.
Social-First Brand Owner
Sells primarily through Instagram and WhatsApp and loses sales when DMs go unanswered after hours. Needs auto-replies, routing, and saved replies tied to real Shopify orders to keep response times fast.
Operations Manager at a Scaling Store
Needs accountability — who answered what, on which channel, and how fast. Wants assignment, tags, and an audit trail so customer conversations are managed like a real workflow, not a shared phone.
安装概述
从ECOSIRE下载
在 ecosire.com 上购买许可证并从您的帐户仪表板下载 Omnichannel Social Inbox 模块 ZIP。
上传至Odoo
将 ZIP 解压到服务器上的 Odoo 自定义插件文件夹中（或通过“应用程序”>“从 Odoo.sh / runbot 上的文件安装”上传）。
安装模块
激活开发者模式，打开应用程序，单击更新应用程序列表，搜索 Omnichannel Social Inbox，然后按安装。
配置设置
打开新菜单，粘贴您的 ECOSIRE 许可证密钥，连接任何外部凭据（Shopify、Amazon、Stripe 等），然后保存。
验证并上线
运行内置连接测试，同步前 10 条记录，并安排定期 cron。如果出现任何问题，请联系支持人员。
Omnichannel Social Inbox 如何比较
| 标准 | 伊科西尔 | 定制建造 | 竞争对手 | 奥杜本机 |
|---|---|---|---|---|
| Unified inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and live chat | ||||
| Live Shopify order, fulfillment, and customer context inside each conversation | ||||
| Tailored routing, automations, and per-chat data to your exact workflow | ||||
| Built, installed, and channel-verified for you (no DIY API setup) | ||||
| Available instantly with no build lead time | ||||
| No recurring per-agent or per-conversation SaaS fees | ||||
| Ongoing maintenance for channel-API and Shopify version changes |
关于Omnichannel Social Inbox的常见问题
+Is this an instant download from the Shopify App Store?
No. The Omnichannel Social Inbox is build-to-order. After purchase, ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API, sets up OAuth and webhooks, and installs it for you. You are buying a built, installed, and supported solution — not a self-serve App Store listing.
+How long does delivery take?
A typical build runs about 2 to 4 weeks from kickoff, depending on how many channels you connect and how custom your routing and automation rules are. The biggest variable is third-party approval — WhatsApp Cloud API and Meta (Instagram/Messenger) require business verification on your side, which we guide you through. We confirm a firm timeline after a short scoping call.
+Which channels can it actually connect to, and what do I need?
WhatsApp (via the WhatsApp Cloud API and a verified Meta Business account), Instagram and Messenger (via the Meta Graph API on your business pages), Telegram (via a bot token), SMS (via your SMS provider such as Twilio), and on-site live chat. You provide the accounts and approvals; we handle the technical connection and verification.
+How does the Shopify order context appear in each chat?
When a message comes in, the app matches the customer by phone or email and queries the Shopify Admin GraphQL API for their orders, fulfillment and tracking status, lifetime value, and tags. Shopify webhooks (orders, fulfillments, customers) keep that data current, so agents always see the latest order state without leaving the conversation.
+What support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing support and maintenance plans that cover channel-API changes (WhatsApp and Meta update their APIs regularly), Shopify API version upgrades, new saved replies or automations, and adding channels later. You own the app; we keep it running.
为什么客户信任 ECOSIRE
SOC 2 对齐
符合 GDPR
安全条纹支付
30 天退款
终身更新
LGPL-3.0 许可证
相关模块
申请报价
Omnichannel Social Inbox
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
- Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
- Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
- Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
- Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)