Live Chat & Lead-Capture Widget

This is a build-to-order app, not an instant App Store install. Typical delivery is about 1 to 2 weeks from kickoff, depending on how many proactive triggers, FAQ entries, and routing rules you need. We confirm a firm date after a short scoping call, then install it on a development theme for your review before publishing to live.

Every build includes a post-launch support window for bug fixes and configuration tweaks. After that, we offer optional maintenance to keep the app compatible with Shopify Admin API version updates, adjust triggers and FAQ content as your catalog changes, and add agents or routing rules. Because we built it, requests go straight to the engineers who wrote the code.

No. ECOSIRE designs, builds, installs, and supports this widget specifically for your store as a custom app. It is delivered as a Shopify theme app extension (an app embed block), so there is no App Store listing or self-serve download, and no monthly per-seat SaaS fee for the core widget.

Leads are written directly into your Shopify store. We create or update the visitor as a customer via the Admin GraphQL API, apply tags you choose, and store conversation context in customer metafields. You fully own that data inside your own store and can use it in email flows, segments, and exports.

We build it to be lightweight and lazy-loaded so initialization is deferred and does not block your Largest Contentful Paint or first render. It installs cleanly through the theme app extension framework, so there is no leftover Liquid or render-blocking script bloating your theme.

Yes. The chatbot fallback uses a curated FAQ set we configure with you. Outside your office hours it answers common questions, captures the visitor's name, email, and phone, and queues the full transcript so an agent can follow up the next business day.