WhatsApp Business Integration & Automation

核心功能

Two-way messaging via the official WhatsApp Business Cloud API (Meta), with inbound webhooks logged against the customer's res.partner record

Automatic order and quotation confirmation messages triggered by Odoo automated actions when a Sale Order is confirmed

Shipment and delivery-tracking notifications fired on stock.picking validation, including carrier tracking reference and link

Overdue-invoice payment reminders that pull account.move balances and embed a hosted payment link for one-tap settlement

WhatsApp message template management inside Odoo — draft, submit for Meta approval, track approval status, and map templates to events

In-Odoo conversation inbox built with OWL/XML views and the mail/discuss thread, so agents reply without leaving the ERP

Computed message-status fields (sent, delivered, read, failed) via @api.depends, surfaced on orders and invoices with status badges

Row-level security through ir.model.access.csv plus record rules, scoping conversations per sales team, company or agent

Optional AI-assisted auto-replies and intent routing for FAQs, order-status lookups and handoff to a human agent

Contact opt-in / opt-out management with consent timestamps to keep messaging Meta-policy compliant

QWeb message-preview rendering so staff see exactly how a templated message looks before it sends

XML-RPC / JSON-RPC endpoints so external apps, e-commerce or middleware can trigger WhatsApp sends through Odoo

Session-window awareness that automatically switches between free-form and approved-template messages per Meta's 24-hour rule

Multi-company and multi-number support, mapping each Odoo company or brand to its own WhatsApp Business phone number

Delivery and error logging with automatic retry and failure alerts to the responsible Odoo user

按需定制，全程代劳

无需自行搭建——由 ECOSIRE 构建、安装并提供支持的可用应用。

您下单

以一次性构建价格开始。我们在启动时与您共同确定范围。

我们构建与安装

ECOSIRE 在您的 Odoo 上构建、配置并安装。

上线 + 支持

约 2–4 周内上线，并提供上线后的支持期。

关于此产品

Turn WhatsApp into a first-class channel inside your Odoo ERP. ECOSIRE designs, builds, installs and supports a custom WhatsApp Business Integration & Automation module that connects the official WhatsApp Business Cloud API directly to your Sale Orders, Deliveries and Invoices — so confirmations, tracking updates and payment reminders reach customers where they actually read them.

This is a build-to-order engagement, not an off-the-shelf apps.odoo.com download. After purchase, our Odoo engineers scope your exact flows, register and verify your message templates with Meta, and deliver a production-grade addon tailored to your models and record rules. Typical delivery is 2–4 weeks depending on scope and the WhatsApp template approval turnaround from Meta.

Under the hood the module ships as a proper Odoo addon: a clean __manifest__.py declaring dependencies (sale, stock, account, mail), Python models extending models.Model with @api.depends computed fields for message status, an ir.model.access.csv plus record rules so agents only see conversations they're allowed to, OWL/XML views for an in-Odoo chat inbox, QWeb-rendered message previews, and Odoo automated actions / server actions that fire outbound messages when a Sale Order is confirmed, a Delivery is validated, or an Invoice becomes overdue. Inbound webhooks from Meta are logged against the customer's partner record via the discuss/mail thread, giving your team a unified conversation history right beside the order.

Because it's built on the official WhatsApp Business Cloud API (not a browser bridge or unofficial gateway), you get template messaging, session windows, delivery/read receipts and Meta-compliant opt-in handling. We wire the whole thing into your Odoo Community or Enterprise instance, expose it over Odoo's XML-RPC/JSON-RPC so external systems can trigger sends too, hand over full source and documentation, and back it with a support window. Supports Odoo 17, 18 and 19.

你得到什么

Complete, documented Odoo addon source code (Python models, XML/OWL views, ir.model.access.csv, record rules, QWeb templates) delivered to your repository

WhatsApp Business Cloud API integration configured end-to-end, including Meta app, phone-number and webhook setup guidance

Message-template design and submission for Meta approval covering your confirmation, shipment and payment-reminder flows

Installation and configuration on your Odoo 17, 18 or 19 instance (Community or Enterprise), staging then production

Automated-action / server-action wiring against your real Sale, Stock and Account workflows

Administrator and end-user documentation plus a live training session for your sales and support team

A defined post-go-live support and bug-fix window with agreed response times

Handover of environment/config notes and a runbook for rotating API credentials and managing templates

这是给谁的

E-commerce & Retail Operations Manager

Runs a store where customers place and chase orders over WhatsApp. Wants confirmations, tracking links and delivery updates sent automatically from Odoo so the team stops copy-pasting messages by hand.

Finance / Accounts Receivable Lead

Chases overdue invoices manually today. Needs Odoo to send polite, scheduled WhatsApp payment reminders with an embedded payment link the moment an account.move goes past due, cutting days-sales-outstanding without extra headcount.

Customer Support / Sales Team Lead

Manages agents who live in WhatsApp. Wants every conversation logged against the customer record inside Odoo, with record-rule-scoped access, read receipts and optional AI auto-replies for repetitive order-status questions.

WhatsApp Business Integration & Automation 如何比较

标准	伊科西尔	定制建造	竞争对手	Odoo 原生
Two-way messaging tied to Odoo orders/invoices	包含	部分支持	部分支持	不包括在内
Auto confirmations, shipment alerts & overdue-invoice reminders	包含	部分支持	部分支持	不包括在内
Official WhatsApp Business Cloud API (not a browser bridge)	包含	部分支持	部分支持	不包括在内
Meta template management & approval workflow inside Odoo	包含	不包括在内	部分支持	不包括在内
Built to your exact models, record rules and flows	包含	包含	不包括在内	不包括在内
Row-level security via ir.model.access.csv + record rules	包含	部分支持	部分支持	部分支持
XML-RPC/JSON-RPC trigger for external systems	包含	部分支持	不包括在内	包含
Professional install, training & support window	包含	不包括在内	部分支持	不包括在内
Supports Odoo 17, 18 and 19 (Community & Enterprise)	包含	部分支持	部分支持	包含

关于WhatsApp Business Integration & Automation的常见问题

How long does delivery take and what is the lead time?

This is a build-to-order module, so it is not an instant download. After purchase we scope your exact flows, then design, build, install and test the addon on your Odoo instance. Typical delivery is 2–4 weeks. A key variable is Meta's WhatsApp message-template approval, which is outside our control and can add a few business days — we submit templates early to overlap that with development.

What support and updates do I get after go-live?

Every engagement includes a defined post-go-live support and bug-fix window with agreed response times, covering fixes to anything we delivered. We hand over full source code and documentation, so your team or ours can maintain it. We also offer optional ongoing support and compatibility updates as you upgrade across Odoo 17, 18 and 19 or add new automated flows — quoted separately after the initial window.

Is this the official WhatsApp Business API or an unofficial workaround?

It uses the official WhatsApp Business Cloud API from Meta — no browser automation or unofficial gateways that risk your number being banned. That means proper template messaging, delivery/read receipts, the 24-hour session-window rules and Meta-compliant opt-in handling. You will need a WhatsApp Business Account and a verified phone number, which we help you set up.

Does it work with Odoo Community or only Enterprise, and which versions?

It works with both Odoo Community and Enterprise, on Odoo 17, 18 and 19. The addon is built as a standard module with a clean __manifest__.py declaring its dependencies (sale, stock, account, mail), so it installs alongside your existing apps. Any Enterprise-only touchpoints are optional and confirmed during scoping.

Can external systems or our website trigger WhatsApp messages through this?

Yes. Beyond Odoo's own automated actions, the module can send messages via Odoo's XML-RPC/JSON-RPC API, so your e-commerce store, middleware or other apps can trigger a send by calling into Odoo. Inbound replies come back through Meta's webhook and are logged against the customer's partner record.

How are permissions and customer conversations kept secure?

Access is controlled with ir.model.access.csv for model-level rights plus record rules for row-level scoping, so agents only see the conversations for their sales team, company or assigned customers. Opt-in/opt-out consent is tracked with timestamps, and API credentials are stored server-side with a documented rotation runbook.