AI POS Assistant & Voice Order

AI POS Assistant & Voice Order is a custom Business Central extension that adds a conversational AI layer to your point of sale, drive-thru, or self-service kiosk. Staff and customers can place orders in plain language or by voice, ask "is this in stock?" or "what comes with the combo?", and receive AI-driven upsell and cross-sell suggestions, all grounded in your real Business Central item, price, and availability data, not a generic chatbot guessing.

This is not an instant AppSource download. ECOSIRE builds the extension to your menu structure, POS workflow, and language needs, then installs it as a per-tenant extension on your Business Central environment (cloud or on-prem) and supports it after go-live.

How it is built

We deliver the assistant as an AL extension using table extensions and page extensions over your item, sales line, and POS transaction objects, with event subscribers wiring AI suggestions into the order-entry flow without modifying base app code. Catalog Q&A and availability checks read live data through the Business Central REST/OData v4 API and AL queries, so answers reflect current items, prices, units of measure, and inventory.

The AI reasoning layer (intent parsing, upsell logic, multilingual response) runs through a governed gateway, with grounding prompts assembled from your BC data so the model never invents SKUs or prices. Optional Dataverse / Power Platform integration lets you surface the same assistant in a Power Apps kiosk shell or Copilot Studio surface. Permission sets scope who can use AI ordering and override suggestions; long-running sync and learning tasks run on the job queue.

Every build is honest, scoped, and yours: dedicated AL source, a documented data contract, and a support line to the engineers who built it.