Knowledge Base Public Help Center

We build a dedicated help-center module on top of website, portal, mail and base that publishes selected knowledge articles to your Odoo website as a branded, themeable public center. Each published article renders through QWeb templates with a full SEO head — meta title/description, Open Graph and Twitter card tags, a self-referencing canonical URL, and automatic inclusion in ir.http's website sitemap — plus JSON-LD structured data so search engines and AI answer engines can parse it. Category landing pages give you breadcrumb navigation and a searchable index; a public search endpoint returns live autocomplete suggestions via a lightweight JSON-RPC controller, and every query (including zero-result queries) is logged to a reporting model so you get a "most searched / no results found" analytics view that surfaces your real content gaps. A per-article "Was this helpful?" yes/no widget writes to a feedback model (models.Model with @api.depends compute for the rolling helpfulness score) with optional free-text comment capture, aggregated per article for your writers.

Access is governed properly, not bolted on: article visibility is a selection field — fully public, portal-only (logged-in customers via the portal group), or partner-restricted — enforced with ir.model.access.csv plus record rules so a portal user's "My Documentation" section shows only the articles their partner is entitled to, and the public controller hard-filters anything non-public. When an article doesn't resolve the question, a one-click escalation CTA converts that unresolved view into a helpdesk.ticket (Enterprise) or a crm.lead (Community-friendly fallback), pre-filled with the article and search context so your agents have instrumentation, not a cold ticket. Multilingual articles use Odoo's native website translation layer with correct hreflang alternates, trending/popular and contextual "related articles" widgets keep readers on-site, and an embeddable search-and-browse snippet lets you drop the help center into a product app or marketing site. Everything ships as a clean addon with a proper __manifest__.py, targeting Odoo 17.0, 18.0 or 19.0, and respecting Community vs Enterprise differences (helpdesk-aware where Enterprise is present, CRM-lead escalation where it isn't).

Because this is build-to-order, nothing is a pre-existing download — after a short scoping call we confirm exactly which article visibility model, theme, escalation target and languages you need, then build, test on a staging copy of your instance, and hand over the source. Typical delivery is 2-4 weeks from confirmed scope. Pricing starts from $299 (indicative, single-company base scope); multi-company help centers, additional languages beyond your first pair, deep theme/brand work, and volume of existing articles to migrate and re-slug increase the quoted scope. You get a firm fixed quote after the scoping call — never a surprise.