Salesforce to Zoho CRM Migration Toolkit

The problem

Moving off Salesforce is usually a cost decision made quickly and an engineering problem discovered slowly. The standard import wizard handles the easy 30% — Accounts, Contacts, Leads, a flat Opportunity list. The remaining 70% is what your business actually runs on: custom objects with lookup relationships to each other, master-detail hierarchies, record types, validation rules, Flows and Process Builder logic, formula fields, roll-up summaries, five years of activity history, notes, file attachments, and the owner and created-date stamps that make pipeline reporting meaningful.

Migrate that badly and you land in Zoho CRM with orphaned records, every Created Time set to migration day, no history behind any deal, and a sales team that quietly goes back to spreadsheets. The failure is rarely visible on day one. It shows up in month two when someone asks why the year-over-year report is empty.

What ECOSIRE builds

ECOSIRE builds a migration engine — not a one-off spreadsheet run. It is repeatable, so it can be rehearsed as many times as needed and then executed cleanly at cutover.

Schema translation

We begin by reading your Salesforce metadata and producing a field-by-field translation map into Zoho CRM. Salesforce standard objects map to Zoho CRM Leads, Accounts, Contacts, Deals, Products, Quotes, Sales Orders and Invoices. Custom objects become Zoho CRM custom modules with matching field types — picklists with their exact value sets, multi-selects, currency and decimal precision, formula fields rebuilt as Zoho CRM formula fields where the logic permits and as Deluge-populated fields where it does not.

Salesforce record types are translated to Zoho CRM layouts, so page-layout differences and picklist filtering survive the move. Master-detail relationships become Zoho CRM subforms or lookup relationships depending on whether the child records need independent existence and permissions.

Relationship integrity

The hard part is order. Records are loaded in dependency sequence and every Salesforce record ID is retained in a dedicated legacy-ID field on the Zoho CRM record. Lookups are resolved in a second pass against that legacy-ID index, so a custom object pointing at another custom object arrives correctly linked rather than blank. Junction objects become Zoho CRM multi-select lookups or linking modules, preserving many-to-many relationships that a flat export destroys.

History, ownership and audit stamps

Activity history — tasks, events, calls and logged emails — is migrated onto the correct parent records via the Zoho CRM REST API, preserving the original owner and completion dates. Notes and file attachments are moved with their parent association intact. Where the Zoho CRM API permits it, original Created Time, Modified Time and Record Owner are preserved so your historical reporting and territory analysis remain true. Where it does not, the original values are written to clearly named custom fields and your reports are built against those — you are told which is which before the build starts, never after.

Automation rebuild

Salesforce Flows, Process Builder processes, Apex triggers and validation rules are catalogued, then rebuilt using the Zoho equivalents: workflow rules, blueprints for stage-gated processes, Deluge functions for logic the declarative tools cannot express, assignment rules for routing, and Zoho Flow for cross-application steps into Zoho Books, Zoho Desk or third-party systems. Every rule is listed in a catalogue with a rebuild decision recorded against it — port, redesign, or retire — because a migration is also the one good chance to drop automation nobody has used since it was written.

Users, roles and sharing

Salesforce profiles, roles and sharing rules are translated into Zoho CRM profiles, roles and data-sharing rules. Territory structures map to Zoho CRM territories where you use them. Deactivated Salesforce users who own historical records are handled explicitly so ownership does not collapse onto one administrator.

Rehearsal and reconciliation

Every run produces a reconciliation report: source record count against loaded count per object, unresolved lookups, rejected rows with the exact API error, and field-level checksums on key numeric columns such as Deal amount. We rehearse in a Zoho CRM sandbox until that report is clean, then execute the same engine against production at cutover with a defined freeze window and a documented rollback position.

Who this is for

Organizations leaving Salesforce for Zoho CRM that have more than a plain contact database — teams with custom objects, real automation, several years of pipeline history, and reporting that depends on it. It fits sales operations leads who own the data model, IT managers accountable for the cutover, and finance sponsors who approved the switch on cost and cannot afford a stalled pipeline paying for it. It also fits companies moving to a wider Zoho footprint, where CRM data has to land correctly alongside Zoho Books, Desk or Campaigns.

How delivery works

Scoping call. We inventory the Salesforce org: object list with record counts, custom object relationships, automation inventory, attachment volume, user and role structure, integrations pointing at Salesforce today, and your target Zoho CRM edition.

Fixed quote. You receive a written scope — the object list in scope, the field translation approach, which automation is ported versus redesigned versus retired, what history is preserved, the rehearsal count, and the cutover plan — at a fixed price.

Build. ECOSIRE builds the Zoho CRM modules, fields, layouts, blueprints, workflow rules and Deluge functions, plus the extraction and load engine that drives the Zoho CRM REST API. Typical build is two to four weeks from confirmed scope, driven by custom object count and automation complexity rather than raw record volume.

Install in test. The full engine runs against a Zoho CRM sandbox. You get the reconciliation report and your team validates real records, real relationships and real reports. We iterate until the report is clean and your users sign off.

Install in production. Cutover runs on the agreed date with a freeze window, the final delta load, a post-load reconciliation report, and your team on the call. Salesforce stays readable as your rollback position until you decide to close it.

Support. A defined support window follows cutover for defect fixes, report adjustments and user questions, with full written handover of the data model, every rebuilt automation and the migration engine itself.

ECOSIRE is an independent development firm and is not affiliated with, certified by, or endorsed by any CRM vendor.