This is a build-to-order engagement, not an instant download. Typical lead time is around one working week from kickoff, depending on your hosting access, whether your ZATCA/Fatoora onboarding (taxpayer portal access, OTP for CSID) is ready, and any custom invoice fields you need. We confirm a firm timeline after a short scoping call, then build, install and validate on your site before go-live.

Every build includes a post-launch support window covering bug fixes, WooCommerce/WordPress version-compatibility updates and adjustments for ZATCA spec or Fatoora API changes during that period. You own the source code, so you are never locked in. Extended or ongoing support and a maintenance retainer are available if you want us to keep the integration current beyond the included window.

You need to be VAT-registered and have access to the ZATCA taxpayer (Fatoora) portal. We handle the technical CSID onboarding — generating the compliance CSID, validating against the simulation environment, then issuing the production CSID and registering your EGS unit. If you have not started portal onboarding yet, we guide you through it as part of the build.

Yes. The plugin is built to be HPOS-aware (it reads and writes against WooCommerce's High-Performance Order Storage custom order tables as well as legacy post-based orders) and integrates via standard WooCommerce hooks, so it coexists with your theme, payment gateways and checkout customisations. We test against your actual stack during the build. WPML/multisite Arabic-English setups are supported.

ZATCA treats them differently: standard tax invoices must be cleared by Fatoora before issuance, while simplified invoices are reported within 24 hours. The plugin detects the invoice type from the order (e.g. whether a buyer VAT number is present), generates the correct UBL 2.1 structure, applies clearance or reporting accordingly, and stores ZATCA's response and the hash chain on the order for audit.