No. This is a build-to-order module, not an apps.odoo.com download, so nothing installs instantly. After purchase we scope your TikTok ad accounts, Instant Form fields and CRM structure, then build, install and test the integration on your instance. Typical lead time is one working week depending on the number of forms, custom fields and assignment/dedup rules. You'll get a timeline confirmed during kickoff and a working, verified integration at delivery — not a zip file to figure out yourself.

Every build includes a defined post-launch support and bug-fix window with a named contact. During it we fix defects, adjust field mappings and assignment rules, and adapt the module to any TikTok Lead Generation API changes (token, webhook or payload changes). We also hand you the full source and documentation so you own it. After the included window, ongoing support and enhancements are available as a maintenance retainer or on request — including moving the module across Odoo 17, 18 and 19 upgrades.

We build and support the connector for Odoo 17, 18 and 19, on both Community and Enterprise. Because it's custom-built for your instance, we compile it against your exact version and confirm compatibility with your existing CRM, UTM and any customizations before delivery. If you're mid-upgrade, tell us your target version and we'll target that.

Real-time. The module registers with TikTok's Lead Generation API and subscribes to the lead webhook, so TikTok pushes each submission to a dedicated, signature-verified controller endpoint in your Odoo the moment the Instant Form is completed. A secure handler validates the payload, maps the fields and creates the crm.lead within seconds. We also add a fallback ir.cron polling job that back-fills any leads missed during downtime, so nothing is lost even if your server was briefly unreachable.

No duplicates by design. Processing is idempotent on the TikTok lead ID (retries won't double-create), and a deduplication engine matches incoming email/phone against existing crm.lead and res.partner records to update rather than duplicate. For fields, we build a configurable mapping model so every TikTok Instant Form question — including custom questions — maps to any Odoo field. Adding a new form or field later is a configuration step, documented for your team, not a code rewrite.

Yes to both, handled securely. We need TikTok Business/API app credentials (or we guide you through creating them) to register the webhook and pull lead data, plus access to your Odoo instance to install and configure the module. Tokens are stored encrypted, the webhook endpoint verifies TikTok's signature on every call, and access inside Odoo is governed by proper ir.model.access.csv permissions and record rules. You keep ownership of the credentials and can revoke access at any time.