POS Order Return & Exchange Manager

Name: POS Order Return & Exchange Manager
Brand: ECOSIRE
SKU: pos-return-exchange-manager

Hauptfunktionen

Receipt-lookup return start — pull up the original pos.order by receipt number, reference, or customer to begin a return with full line traceability

Full-order returns that reverse every line, tax, and payment in one action with correctly linked negative quantities

Partial returns that let cashiers select individual order lines and exact quantities to bring back

In-session exchanges that swap one product for another and automatically compute the price difference

Price-difference handling that collects the balance owed or refunds only the shortfall, reconciled to the original transaction

Per-product 'non-returnable' and 'non-exchangeable' flags on product.template for final-sale, clearance, and hygiene items

Automatic stock restoration via native stock.move so returned goods re-enter inventory (or a dedicated return/quarantine location) without manual adjustments

Refund-method control — issue back to the original tender, to store credit, or to an alternate allowed payment method per your policy

Return reason codes captured at the counter (defective, wrong size, changed mind, etc.) for later analysis

Role-based approval via ir.model.access.csv and record rules so only authorized users can confirm refunds above a threshold

QWeb return/exchange receipt printed for the customer, referencing the original order

Returns & exchanges dashboard filterable by product, cashier, reason, and date for shrinkage and policy insight

Return-window enforcement (configurable day limit from the original sale date) computed with @api.depends

Accurate accounting — refund entries post to account.move and revenue reporting nets returns automatically

XML-RPC/JSON-RPC exposure of return records so exchanges and refunds are visible to external systems and BI tools

Compatible with Odoo 17, 18, and 19 on both Community and Enterprise editions

Auf Bestellung gebaut, komplett für Sie erledigt

Keine Selbsteinrichtung — eine funktionierende App, die von ECOSIRE erstellt, installiert und betreut wird.

Sie bestellen

Starten Sie mit einem einmaligen Entwicklungspreis. Den Umfang legen wir beim Kickoff gemeinsam fest.

Wir bauen & installieren

ECOSIRE erstellt, konfiguriert und installiert sie auf Ihrem Odoo.

Go-live + Support

Sie gehen in etwa 2–4 Wochen live, mit einem Support-Zeitraum nach dem Launch.

Über dieses Produkt

Your counter staff need a fast, controlled way to take back merchandise without breaking your books or your inventory. The POS Order Return & Exchange Manager is a build-to-order Odoo module that ECOSIRE designs, builds, installs, and supports for your business — it adds a first-class returns and exchanges workflow directly inside the Point of Sale, so cashiers stop improvising with manual negative lines and refunds you can't trace.

Starting from a receipt lookup, a cashier pulls up the original pos.order, selects the exact lines to bring back — a full order or just one item — and the module builds a properly linked return order with negative quantities that Odoo's accounting and stock engines understand natively. Because we extend the real POS models rather than bolting on a parallel system, every return flows through standard stock.move restoration, account.move refund entries, and your existing sales reporting.

Exchanges are handled in the same session: swap a size, a color, or an entirely different product, and the module computes the price difference on the fly. If the customer owes more, it collects the balance; if you owe them, it refunds only the difference — all reconciled to the original transaction. You keep control over which products can ever come back through per-product "non-returnable" and "non-exchangeable" flags (think final-sale, hygiene, or clearance items), and over how money leaves the drawer with configurable refund methods: back to the original tender, to store credit, or to an alternate payment method your policy allows.

Under the hood this is clean, upgrade-safe Odoo engineering. New fields live on pos.order and product.template with @api.depends computes for return eligibility and refundable amounts; access is governed by ir.model.access.csv plus record rules so only authorized roles can approve refunds; the return receipt is a QWeb report; and reason-code capture feeds a returns dashboard you can filter by product, cashier, and reason. It runs on Odoo Community or Enterprise and is delivered tested against Odoo 17, 18, and 19.

This is not an instant download from apps.odoo.com. It is a scoped engagement: we confirm your return policy and refund rules, build the module to fit them, install it on your server or Odoo.sh, migrate any legacy return practices, train your staff, and support you through go-live and beyond. Typical delivery is 2 to 4 weeks depending on scope.

Was Sie bekommen

Complete, production-ready Odoo module (source code with __manifest__.py, models, views, security, and QWeb reports) scoped to your return and exchange policy

Configuration of refund methods, return windows, reason codes, and per-product non-returnable/non-exchangeable rules to match your business

Installation and deployment on your Odoo server, Odoo.sh, or ECOSIRE-managed hosting, tested against your Odoo 17, 18, or 19 version

Security setup — ir.model.access.csv access rights and record rules mapped to your cashier, supervisor, and manager roles

Staff training session covering the returns/exchange flow, refund-method selection, and the returns dashboard

Technical and end-user documentation including the return SOP and configuration reference

A defined post-go-live support window for bug fixes and adjustments

Source-code handover and ownership so your team (or ECOSIRE) can maintain and extend it

Für wen das ist

Retail store manager

Wants controlled, auditable returns at the counter — with per-product final-sale rules, refund-method limits, and a dashboard that reveals which items and reasons drive returns, so policy is enforced instead of improvised.

POS cashier / counter staff

Needs a fast, guided flow: scan the receipt, pick the lines, choose return or exchange, and let the system handle the math, the refund, and the receipt — no manual negative lines or guesswork about how much to give back.

Finance / accounting lead

Requires refunds that post cleanly to account.move, revenue that nets returns automatically, and stock that restores through native stock.move — so month-end reconciliation and inventory valuation stay accurate without journal patches.

Multi-store retail operations owner

Runs several outlets and wants a consistent, upgrade-safe returns process across all POS sessions, with role-based approval controls and BI-ready return data accessible over XML-RPC/JSON-RPC.

Wie POS Order Return & Exchange Manager im Vergleich abschneidet

Kriterium	ECOSIRE	Benutzerdefinierter Build	Konkurrent
Full and partial returns from receipt lookup	Im Lieferumfang enthalten	Possible but you build the line-selection UI and linkage yourself	Varies — many only support full-order returns
In-session exchange with automatic price-difference handling	Im Lieferumfang enthalten	Buildable at significant effort	Rare or add-on only
Per-product non-returnable / non-exchangeable rules	Im Lieferumfang enthalten	You design the fields and validation	Sometimes
Automatic stock restoration via native stock.move	Im Lieferumfang enthalten	You wire the moves correctly to avoid valuation drift	Usually yes
Refund-method control (original tender / store credit / alternate)	Im Lieferumfang enthalten	Buildable	Often limited to original tender
Role-based refund approval via record rules	Im Lieferumfang enthalten	You define ir.model.access.csv and record rules	Rarely granular
Returns dashboard with reason codes for analysis	Im Lieferumfang enthalten	You build the model, views, and reporting	Seldom included
Built and tested for Odoo 17, 18, and 19 + fitted to your policy	Im Lieferumfang enthalten	Depends entirely on your team's capacity	Version support varies; not tailored to you
Delivered, installed, trained, and supported by ECOSIRE	Im Lieferumfang enthalten	You own the whole lifecycle	Download only — support is best-effort

Häufig gestellte Fragen zu POS Order Return & Exchange Manager

How long does delivery take, and is this an instant download?

This is a build-to-order module, not an instant apps.odoo.com download. After purchase we scope your return and exchange policy, build the module to fit it, install it, and train your team. Typical delivery is 2 to 4 weeks depending on complexity — for example, custom refund rules, multi-store approval flows, or unusual exchange logic. You get a firm timeline at kickoff.

What support and updates do I get after go-live?

Every engagement includes a post-go-live support window for bug fixes and adjustments, plus documentation and training. We deliver and test the module against Odoo 17, 18, and 19, and can provide version-migration support when you upgrade your Odoo. You receive the source code, so you're never locked in — ECOSIRE can continue to maintain and extend it, or your own team can. Ongoing support beyond the initial window is available as a maintenance plan.

Does the module handle partial returns and mixed exchanges?

Yes. A cashier can return a full order or select specific lines and quantities for a partial return. Exchanges work in the same session: swap for a different product, size, or color and the module computes the price difference — collecting the balance when the customer owes more, or refunding only the shortfall when you do. Everything stays linked to the original pos.order.

How does stock and accounting stay correct?

We extend Odoo's real POS models rather than running a parallel system. Returns restore stock through native stock.move (to your main stock or a dedicated return/quarantine location), and refunds post to account.move so your revenue reporting nets returns automatically. No manual inventory adjustments or corrective journals are needed.

Can I stop certain products from being returned or exchanged?

Yes. The module adds per-product 'non-returnable' and 'non-exchangeable' flags on product.template, so final-sale, clearance, hygiene, or perishable items are blocked at the counter. You can also enforce a configurable return window (a day limit from the original sale) and restrict refund methods — original tender, store credit, or an approved alternate — by policy and role.

Does it work with my Odoo version and edition?

The module is built and tested for Odoo 17, 18, and 19 on both Community and Enterprise editions. During scoping we confirm your exact version and deployment (self-hosted, Odoo.sh, or ECOSIRE-managed) and deliver a build matched to it, including the correct handling of edition-specific POS behavior.