Beispielhafte VorschauA per-tenant Business Central extension that fires NPS and CSAT surveys from CRM events,
delivers them over email, SMS, or WhatsApp, and writes every response and score back onto the customer and contact record — built, installed, and supported by ECOSIRE.
Was ist Customer Satisfaction & NPS Surveys for Dynamics 365?
A per-tenant Business Central extension that fires NPS and CSAT surveys from CRM events, delivers them over email, SMS, or WhatsApp, and writes every response and score back onto the customer and contact record — built, installed, and supported by ECOSIRE. Built to order by ECOSIRE for Dynamics 365 BC (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Hauptfunktionen
Auf Bestellung gebaut, komplett für Sie erledigt
Keine Selbsteinrichtung — eine funktionierende App, die von ECOSIRE erstellt, installiert und betreut wird.
- 1
Sie bestellen
Starten Sie mit einem einmaligen Entwicklungspreis. Den Umfang legen wir beim Kickoff gemeinsam fest.
- 2
Wir bauen & installieren
ECOSIRE erstellt, konfiguriert und installiert sie auf Ihrem Dynamics 365 Business Central.
- 3
Go-live + Support
Sie gehen in etwa einer Arbeitswoche live, mit zwei Wochen Go-live-Support. Fehler im von uns gelieferten Code beheben wir kostenlos.
Über dieses Produkt
Measuring customer satisfaction inside Dynamics 365 usually means bolting on a separate survey SaaS, exporting CSVs, and never seeing the score next to the account it belongs to. This extension keeps the entire loop inside Business Central.
ECOSIRE builds it for you as a per-tenant AL extension — not a generic AppSource download. We author the survey builder (NPS, CSAT, and custom question sets) as new BC tables and pages, then wire distribution through event subscribers on the business events you care about: a sales order shipped, a service case closed in Dataverse/D365 CE, an invoice posted. When the trigger fires, a Job Queue entry composes and dispatches the survey over your chosen channel — email via your SMTP/Microsoft 365 connector, SMS or WhatsApp through the gateway you already use (Twilio is the default we wire).
Responses come back through a secure public OData/REST endpoint and land as records linked to the Customer and Contact — visible on the contact timeline, not in a disconnected dashboard. Score trends, response rates, and detractor alerts surface on a BC role-center cue and can notify your team automatically.
Because it ships as a per-tenant extension, it respects your permission sets, upgrades cleanly with Business Central's monthly releases, and never touches base-application objects destructively. You own the source. ECOSIRE delivers it on an honest lead time, installs it on your sandbox first, validates against your real CRM events, then promotes to production and supports it after go-live.
This is the right fit if you run Service or Marketing on D365 and want satisfaction data that is native, governed, and actually tied to the customer.
Was Sie bekommen
- A per-tenant Business Central AL extension (.app) built to your environment, installed on your sandbox then promoted to production
- Survey builder tables, pages, and role-center extensions for NPS, CSAT, and custom question sets
- Configured event subscribers mapped to the specific CRM/sales/service events you nominate
- Email + SMS/WhatsApp delivery wiring to your Microsoft 365 connector and Twilio (or chosen) gateway
- Job Queue setup and the public OData/REST response-capture endpoint with secured survey links
- Permission sets, role-center cues, and detractor-alert configuration handed over documented
- Full AL source code in your repository plus an admin guide and a short handover/training session
Für wen das ist
Service Manager on D365 Customer Engagement
Wants every closed case to automatically ask 'how did we do?' and to see the CSAT score sitting on the customer record in Business Central, with detractors flagged for immediate follow-up rather than buried in a survey tool.
Marketing / CX Lead
Needs a defensible, trending NPS number tied to real accounts and contacts to report to leadership, plus the ability to segment and follow up promoters and detractors without exporting data to a third-party platform.
Business Central Administrator / IT Lead
Cares that satisfaction measurement is delivered as an upgrade-safe per-tenant extension that honors existing permission sets, runs on the Job Queue, and does not introduce an unmanaged external SaaS into the data-governance footprint.
Wie Customer Satisfaction & NPS Surveys for Dynamics 365 im Vergleich abschneidet
| Kriterium | ECOSIRE | Benutzerdefinierter Build | Konkurrent | Dynamics 365 Business Central nativ |
|---|---|---|---|---|
| Surveys triggered automatically by CRM/business events (case close, order shipped) | Im Lieferumfang enthalten | Teilweise Unterstützung | Teilweise Unterstützung | Nicht im Lieferumfang enthalten |
| Responses logged onto the Customer/Contact record and contact timeline | Im Lieferumfang enthalten | Teilweise Unterstützung | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Email + SMS + WhatsApp delivery via your existing gateway | Im Lieferumfang enthalten | Teilweise Unterstützung | Teilweise Unterstützung | Nicht im Lieferumfang enthalten |
| Upgrade-safe per-tenant AL extension honoring your permission sets | Im Lieferumfang enthalten | Teilweise Unterstützung | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Built, installed on your tenant, and supported after go-live by the vendor | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Tailored to your specific trigger events and survey design | Im Lieferumfang enthalten | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Full AL source code ownership delivered to you | Im Lieferumfang enthalten | Im Lieferumfang enthalten | Nicht im Lieferumfang enthalten | Nicht im Lieferumfang enthalten |
| Detractor alerts and score-trend cues on a BC role-center | Im Lieferumfang enthalten | Teilweise Unterstützung | Teilweise Unterstützung | Nicht im Lieferumfang enthalten |
Häufig gestellte Fragen zu Customer Satisfaction & NPS Surveys
How is this delivered — is it an instant AppSource download?
No. This is a build-to-order engagement. ECOSIRE builds the extension as a per-tenant AL app tailored to your environment and the specific CRM events you want to trigger on. There is no instant marketplace download — we author it, install it on your sandbox, validate it against your real events, then promote to production.
What is the typical delivery lead time?
A standard build is usually delivered in around one working week from the time we confirm your trigger events, channels, and survey design. The exact timeline depends on how many CRM events you want wired, whether SMS/WhatsApp gateways need provisioning, and any Dataverse integration. We confirm a firm date after a short scoping call.
Do I get the source code, and how do ongoing support and updates work?
Yes — the full AL source is delivered into your repository and you own it. ECOSIRE supports the extension after go-live, including keeping it compatible with Business Central's monthly platform updates and adjusting triggers, channels, or question sets as your processes change. Support and enhancement terms are agreed up front; the one-time build price covers the initial delivery.
Can it trigger from Dynamics 365 Customer Engagement (CE) case closures, not just BC sales events?
Yes. Where your Service or CRM activity lives in Dataverse / D365 Customer Engagement, we integrate through the Power Platform so a case-close event there can trigger a Business Central survey send. We also wire native BC events such as sales order shipped, invoice posted, or any custom business event you nominate.
Will this survive Business Central upgrades without breaking?
Yes. Because it ships as a per-tenant extension built with table/page extensions and event subscribers — never destructive base-application changes — it upgrades cleanly across BC's monthly releases. ECOSIRE validates the extension against new BC versions as part of ongoing support.
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Customer Satisfaction & NPS Surveys
A per-tenant Business Central extension that fires NPS and CSAT surveys from CRM events, delivers them over email, SMS, or WhatsApp, and writes every response and score back onto the customer and contact record — built, installed, and supported by ECOSIRE.
- NPS, CSAT, and fully custom survey builder implemented as native Business Central tables and pages — define question types, scales, and branching in-app
- Event-driven distribution via AL event subscribers on real business events (sales order shipped, service case closed, invoice posted, custom triggers)
- Multi-channel delivery: email through your Microsoft 365/SMTP connector, plus SMS and WhatsApp via the Twilio gateway (or your existing provider)
- Survey send orchestration through the BC Job Queue — throttled, retried, and logged, with no manual dispatch