No. This is a build-to-order app. After you purchase, ECOSIRE builds it against your theme, locations, and tax configuration, then installs it on your store through a dedicated custom OAuth app. You receive a working app plus the source — not a self-serve App Store listing.

Typical delivery is about one working week from purchase, depending on the number of POS locations, custom cashback/expiry rules, and how closely the gift-card emails and wallet UI must match your brand. We confirm a firm timeline and scope with you before the build starts.

Every build includes a post-launch support window for bug fixes and configuration help, and we keep the app compatible with current Shopify Admin API and POS extension versions. After that window, ongoing maintenance or new features are available on a support plan or per-request basis. You own the source, so you are never locked in.

Yes. A Shopify POS UI Extension adds a balance-check tile and a store-credit/gift-card payment method, so staff can look up a customer's wallet and apply it against any in-store sale. The same balance is redeemable online at checkout.

Everything lives inside your own Shopify organization. Gift cards are native Shopify gift cards managed via the Admin GraphQL API, and wallet balances are stored in customer metafields with a full ledger. The custom OAuth app uses least-privilege scopes, and no wallet data is sent to any third-party SaaS.

Yes. We subscribe to the refunds/create and orders/cancelled webhooks so that, per your rules, a refund posts to the customer's store-credit wallet automatically instead of being re-keyed by staff. You decide which refunds become credit and whether expiry applies.