Returns are where most D2C brands leak money and goodwill. On stock Odoo, a customer who wants to send something back has to email support, an agent digs up the original delivery, manually builds a return picking under Inventory, and the customer is left in the dark until the refund lands. It doesn't scale, it burns support hours, and it feels nothing like the Amazon-style experience shoppers now expect.

Website/Portal Returns Self-Service closes that gap. It is a net-new Odoo module that ECOSIRE designs, builds, installs and supports specifically for your instance — not a generic apps.odoo.com download. Once live, a logged-in customer opens "My Returns" in the Odoo portal, picks the delivered order and the exact lines they want to send back, chooses a return reason, uploads photos of the item, and submits. The module creates a proper RMA record and, on approval, generates the reverse picking (stock.picking in the return type of the delivery warehouse) back to your returns location — fully wired into Odoo Inventory, no spreadsheet, no re-keying.

Under the hood it is real Odoo engineering. A new rma.request model (models.Model) carries the customer, source sale.order/stock.picking, reason, state and computed fields via @api.depends (for example an approval-window countdown or a total-return-value). Portal access is governed by ir.model.access.csv plus record rules so each customer sees only their own returns, never anyone else's. The customer journey is served through website controllers and QWeb/portal templates that match your theme, while the back-office review screens are standard Odoo form/list/kanban views. Approvals can be automated with server actions and automated actions (base.automation), and every status change fires a mail.thread message so the customer is notified and can watch the RMA move from Requested → Approved → In Transit → Received → Resolved right inside the portal. Return labels are produced as QWeb PDF reports, and the whole object is reachable over XML-RPC/JSON-RPC if you want to sync with a carrier or a headless storefront.

The module targets Odoo 17, 18 and 19 and runs on Community or Enterprise (Enterprise studio/portal niceties are used when present but never required). Because we build it to order, your return reasons, approval rules, restocking logic, refund/exchange branching, warehouse routing and portal wording are configured to how your brand actually operates — then handed over with source, docs and a support window. Typical delivery is one working week after we confirm scope.