This is a build-to-order module, so there is no instant download. Typical lead time is one working week from kickoff, depending on scope (COD reconciliation depth, custom rate rules, portal tracking, and your Odoo customizations). The flow is: discovery and SMSA account/API review, development and internal testing, installation on your environment with sandbox credentials, end-to-end UAT with your team, then a supervised production go-live. You get progress checkpoints throughout — not a black-box handoff at the end.

Every engagement includes a defined post-go-live support and bug-fix window during which we resolve issues at no extra charge. Because you own the source code, you're never locked in. When SMSA changes its API, or you upgrade Odoo (17 to 18 to 19), or you want new service types, rules or reports, we can extend the module under a maintenance or change-request arrangement. We can also hand over cleanly to your own Odoo team with full documentation if you prefer to maintain it in-house.

The connector is built and tested against Odoo 17, 18 and 19, on both Community and Enterprise. It builds on Odoo's standard delivery framework (delivery.carrier, stock.picking, sale.order), so it fits naturally alongside Inventory, Sales and Accounting. Enterprise-only conveniences degrade gracefully on Community, and the module is written to survive standard version upgrades with a supported migration path.

Yes — all three. B2C forward delivery ships parcels from your warehouse to customers across Saudi Arabia and the GCC. C2B pickup covers reverse logistics and returns, booking SMSA to collect from a customer or supplier and tracking it against the source document. COD is captured as dedicated fields on the shipment (amount, currency, collection status), computed from the order and reconciled against SMSA's settlements, with exception flagging for finance.

Yes. Because it's implemented as native Odoo models, all shipment creation, rate lookup and tracking are available over Odoo's XML-RPC / JSON-RPC API. Your custom storefront, marketplace middleware or WMS can create SMSA shipments, fetch AWB numbers and read live tracking programmatically. We can also wire it into the Odoo eCommerce checkout so shoppers see SMSA rates at checkout where that's relevant to your setup.

Yes. Access to SMSA credentials, shipment actions and COD reconciliation is governed by ir.model.access.csv plus record rules, so operators, finance and admins see only what they should. Each warehouse can hold its own SMSA account number and default service, isolated per company. Credentials are stored in Odoo's configuration (not hardcoded), API calls are logged with structured error handling, and you validate everything against SMSA's sandbox before touching production.