Dotdigital-Style Omnichannel Engagement is a build-to-order Magento 2 extension that brings Dotdigital-class marketing automation inside your Adobe Commerce or Magento Open Source admin — no third-party SaaS seat, no per-contact billing, and no customer data leaving your stack. ECOSIRE designs, builds, installs, and supports it directly on your store.

The suite ships as a set of modules under app/code/Ecosire/Engagement*, registered through module.xml and wired with dependency injection (di.xml). A visual automation studio in the admin lets your team drag-and-drop multi-step journeys that combine email, SMS, and web push in a single flow. Behavioural entry points are captured through Magento events and observers — checkout_cart_product_add_after, sales_order_place_after, customer_register_success, catalog_product_review_save and more — so abandoned-cart, post-purchase, win-back, and browse-abandon journeys fire on real store activity, not a nightly export.

Segmentation runs against live Magento data: customer groups, order history, lifetime value, product/category affinity, and custom EAV attributes, resolved server-side and refreshed by cron. A drag-and-drop email designer outputs responsive, Magento-aware templates with dynamic product blocks and price/stock-aware content. Revenue attribution dashboards tie sends back to orders via a coupon/UTM and last-touch model, surfacing revenue-per-journey in the admin grid.

Everything respects Magento conventions: service contracts for the engagement API, admin ACL for studio/report access, plugins/interceptors rather than core edits, and GraphQL + REST endpoints for headless and PWA storefronts. Because it is custom-built per engagement, scope, ESP/SMS-gateway choice (e.g., your own SendGrid, Amazon SES, or Twilio account), and theme fit are tailored to your install — then handed over with documentation and a support window.