Marketing Automation & Customer Journeys for Dynamics 365

Typical delivery is about 3 to 5 weeks from requirements sign-off, depending on the number of journeys, channels and the complexity of your trigger and scoring rules. We build the extension, deploy it to your sandbox for UAT, then install it on production as a per-tenant extension. This is a build-to-order engagement — there is no instant Microsoft AppSource download; ECOSIRE builds, installs and configures it on your tenant.

ECOSIRE supports the extension on your environment. Because it is a per-tenant extension it upgrades cleanly alongside Business Central's monthly and major-version updates; we recompile and re-test against new BC releases as part of an optional support retainer. Bug fixes within the agreed warranty window are included; new journeys, channels or scoring logic are scoped as change requests.

No. The whole point of this extension is to run trigger-based journeys on top of your existing Business Central (and optionally D365 Sales) data without Customer Insights – Journeys licensing. You will need your own SMS/WhatsApp gateway account (for example Twilio) for those channels, billed by that provider.

Email uses your Business Central email account over SMTP. SMS and WhatsApp are sent by calling your chosen gateway's REST API from AL using HttpClient — Twilio is the common choice, but we can integrate the provider you already use. Credentials are stored securely and access is restricted via permission sets. Per-message provider charges are billed to you by the gateway.

No. It ships as a per-tenant extension using table and page extensions and event subscribers — it never modifies base Business Central tables. It can be uninstalled cleanly, and it is built to Microsoft's AL extensibility model so it survives platform upgrades. We re-validate it against each major BC release.

Yes. Journeys, enrollments and message logs are exposed through Business Central's OData/REST API, so you can build Power BI dashboards or connect via Dataverse to the broader Power Platform. Lead scores are also written back to the contact record so they appear directly on the Contact and Customer cards.