示意预览An ecommerce-native helpdesk and support CRM, custom-built for your store,
that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
什么是 Helpdesk & Customer Support CRM？
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies. Built to order by ECOSIRE for Shopify (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
核心功能
按需定制，全程代劳
无需自行搭建——由 ECOSIRE 构建、安装并提供支持的可用应用。
- 1
您下单
以一次性构建价格开始。我们在启动时与您共同确定范围。
- 2
我们构建与安装
ECOSIRE 在您的 Shopify 上构建、配置并安装。
- 3
上线 + 支持
约一个工作周内上线，并包含两周上线支持。我们交付的代码中的缺陷免费修复。
关于此产品
Generic helpdesks treat your Shopify store as just another data source bolted on through a shallow integration. Agents tab out to the admin to look up an order, copy a tracking number, or push a refund — and every WISMO ("where is my order") ticket costs minutes you don't have at scale. The Helpdesk & Customer Support CRM is a different approach: an ecommerce-native support layer that ECOSIRE builds to order, installs, and supports specifically for your store.
This is not an instant App Store download. After purchase, our team scopes your channels, ticket volume, and workflows, then builds and deploys a private app installed via Shopify OAuth with only the scopes you approve. It connects through the Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks, so ticket context stays in sync with your store in near real time.
Agents work from a unified omnichannel inbox — email, live chat, social messages, and SMS in one queue — with the customer's full Shopify profile, order history, and metafield data rendered inline as a Customer 360 view. They can issue refunds, edit orders, and check multi-location inventory without leaving the ticket. AI auto-replies draft answers for repetitive WISMO and returns questions using your real order and fulfillment data, while macros, SLAs, and routing rules keep the queue moving.
Because it's built for your store, the data model, channels, and automations match how you actually work — not a lowest-common-denominator template. ECOSIRE delivers it, documents it, and stands behind it with ongoing support and updates. The price is a one-time build fee, with no per-agent SaaS tax for the core deployment.
你得到什么
- A custom-built Shopify private app installed in your store via OAuth with merchant-approved scopes
- Configured omnichannel inbox connected to your email, chat, social, and SMS channels
- Webhook subscriptions for orders, fulfillments, and refunds wired to keep ticket context in sync
- AI auto-reply templates tuned to your WISMO, returns, and top support intents
- Your SLA policies, macros, and routing rules configured and tested against real ticket scenarios
- Customer 360 view mapped to your Shopify customer fields, tags, and relevant metafields
- Admin and agent onboarding documentation plus a walkthrough session for your support team
- Post-launch support window with bug fixes and configuration adjustments included
这是给谁的
Head of Customer Experience
Owns CSAT and response times for a scaling brand and is replacing a generic helpdesk that forces agents to tab between tools. Wants order context and refunds inside the ticket so the team resolves WISMO and returns faster without growing headcount.
Ecommerce Operations Manager
Runs day-to-day store operations and is drowning in repetitive WISMO and returns tickets across email, chat, and Instagram DMs. Needs one queue, AI-drafted replies, and routing rules that match how the team actually triages work.
Founder of a high-growth DTC store
Has outgrown a shared inbox but doesn't want a per-agent SaaS bill that scales faster than the team. Prefers a one-time build that fits the store's exact channels and workflows and is owned, not rented.
Helpdesk & Customer Support CRM 如何比较
| 标准 | 伊科西尔 | 定制建造 | 竞争对手 | Shopify 原生 |
|---|---|---|---|---|
| Native Shopify order, refund, and edit actions inside the ticket | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| Unified inbox across email, chat, social, and SMS | 包含 | 部分支持 | 包含 | 不包括在内 |
| AI auto-replies grounded in real order and tracking data | 包含 | 部分支持 | 部分支持 | 不包括在内 |
| Tailored to your exact channels, workflows, and metafields | 包含 | 包含 | 不包括在内 | 不包括在内 |
| No per-agent recurring SaaS fee for the core deployment | 包含 | 包含 | 不包括在内 | 部分支持 |
| Instant self-serve install from the App Store | 不包括在内 | 不包括在内 | 包含 | 包含 |
| Vendor-maintained updates for Admin API version changes | 部分支持 | 不包括在内 | 包含 | 包含 |
| SLAs, macros, and routing rules out of the box | 包含 | 部分支持 | 包含 | 不包括在内 |
关于Helpdesk & Customer Support CRM的常见问题
Is this an app I can install instantly from the Shopify App Store?
No. This is a build-to-order solution. After purchase, ECOSIRE scopes your channels and workflows, then builds and installs a private app in your store via Shopify OAuth. It is custom-fitted to how your team works rather than a one-size-fits-all listing.
How long does delivery take?
Most builds are delivered in roughly one working week from the kickoff call, depending on how many channels you connect and how custom your routing, SLA, and AI-reply rules are. We confirm a firm timeline during scoping, before any build work begins.
What ongoing support and updates do I get after launch?
Every build includes a post-launch support window covering bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing maintenance and enhancement plans, including updates to keep the app aligned with Shopify Admin API version changes. We build it, document it, and stand behind it.
How does the helpdesk stay in sync with my Shopify orders?
The app connects through the Shopify Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks. When an order ships, gets edited, or is refunded, the ticket context updates in near real time, so agents and AI replies always work from current data.
Can agents actually take actions like refunds and order edits from inside a ticket?
Yes. With your approved OAuth scopes, agents can issue refunds, edit orders, resend fulfillment emails, and check multi-location inventory directly in the ticket. The exact action set is scoped to the permissions you grant during installation.
How do the AI auto-replies avoid sending wrong information?
AI replies are grounded in your real Shopify data — the specific customer's orders, tracking, and fulfillment status — not generic guesses. You decide whether replies send automatically for trusted intents like WISMO or are drafted for an agent to review and approve first.
相关模块
Helpdesk & Customer Support CRM
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
- Unified omnichannel inbox consolidating email, live chat, social messages, and SMS into a single agent queue
- Inline Shopify actions — issue refunds, edit orders, and resend fulfillment notifications without leaving the ticket
- Live order context synced via Admin GraphQL API plus order, fulfillment, and refund webhooks
- AI-drafted auto-replies for WISMO and returns, grounded in the customer's real order and tracking data