This is a build-to-order app, not an instant install. After purchase we run a short discovery call to confirm your services, staff, locations and rules, then build, install and test on your store. Most builds ship within a defined lead time we agree on that call — typically a couple of weeks depending on complexity such as multi-location, package logic or custom reminder providers. You get a clear schedule up front, not a vague promise.

Yes. Every build includes a defined post-launch support window covering bug fixes, configuration tweaks and Shopify Admin GraphQL API version updates so the app keeps working as Shopify deprecates older API versions. ECOSIRE builds, installs and maintains the app — you are not handed code and abandoned. Extended support and enhancement retainers are available if you want us to keep evolving the booking flow over time.

Yes. Each bookable service is modeled as a native Shopify product, so customers check out through your existing cart, taxes, discounts and payment gateways. There is no separate billing system to reconcile. Deposits and prepaid packages are configured against that same Shopify payment flow, and paid orders trigger slot reservation through orders/create webhooks.

Yes. Each staff member or resource gets its own availability calendar, and bookings can be routed by customer choice or automatically. For multi-branch businesses we use Shopify multi-location inventory and location metafields to route each booking to the correct location with its own staff, hours and blackout dates.

Cancellations and refunds are handled automatically through the orders/cancelled webhook: when an order is cancelled, the reserved slot is released back into availability so it can be re-booked. Customer-initiated reschedules and cancellations honor the cancellation window and deposit rules you configure, with self-service links sent in confirmation and reminder messages.