Customers raise and track returns from your Odoo website/portal — auto-creating RMAs and reverse pickings, built and installed by ECOSIRE. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $299.00 USD; request a quote for a scoped proposal.
应用清单
围绕您的工作流程构建
Customers raise and track returns from your Odoo website/portal — auto-creating RMAs and reverse pickings, built and installed by ECOSIRE.
无需自行搭建——由 ECOSIRE 构建、安装并提供支持的可用应用。
以一次性构建价格开始。我们在启动时与您共同确定范围。
ECOSIRE 在您的 Odoo 上构建、配置并安装。
约 2–4 周内上线，并提供上线后的支持期。
Returns are where most D2C brands leak money and goodwill. On stock Odoo, a customer who wants to send something back has to email support, an agent digs up the original delivery, manually builds a return picking under Inventory, and the customer is left in the dark until the refund lands. It doesn't scale, it burns support hours, and it feels nothing like the Amazon-style experience shoppers now expect.
Website/Portal Returns Self-Service closes that gap. It is a net-new Odoo module that ECOSIRE designs, builds, installs and supports specifically for your instance — not a generic apps.odoo.com download. Once live, a logged-in customer opens "My Returns" in the Odoo portal, picks the delivered order and the exact lines they want to send back, chooses a return reason, uploads photos of the item, and submits. The module creates a proper RMA record and, on approval, generates the reverse picking (stock.picking in the return type of the delivery warehouse) back to your returns location — fully wired into Odoo Inventory, no spreadsheet, no re-keying.
Under the hood it is real Odoo engineering. A new rma.request model (models.Model) carries the customer, source sale.order/stock.picking, reason, state and computed fields via @api.depends (for example an approval-window countdown or a total-return-value). Portal access is governed by ir.model.access.csv plus record rules so each customer sees only their own returns, never anyone else's. The customer journey is served through website controllers and QWeb/portal templates that match your theme, while the back-office review screens are standard Odoo form/list/kanban views. Approvals can be automated with server actions and automated actions (base.automation), and every status change fires a mail.thread message so the customer is notified and can watch the RMA move from Requested → Approved → In Transit → Received → Resolved right inside the portal. Return labels are produced as QWeb PDF reports, and the whole object is reachable over XML-RPC/JSON-RPC if you want to sync with a carrier or a headless storefront.
The module targets Odoo 17, 18 and 19 and runs on Community or Enterprise (Enterprise studio/portal niceties are used when present but never required). Because we build it to order, your return reasons, approval rules, restocking logic, refund/exchange branching, warehouse routing and portal wording are configured to how your brand actually operates — then handed over with source, docs and a support window. Typical delivery is 2–4 weeks after we confirm scope.
Runs fulfillment for an online-first brand on Odoo and wants an Amazon-style self-service returns flow so customers stop emailing support for every RMA and reverse pickings stop being built by hand.
Owns the support queue and is drowning in 'how do I return this?' tickets. Needs returns to move to a self-service portal with clear statuses and automated notifications so agents only touch exceptions.
Responsible for the Odoo website and integrations, and needs the returns experience to be native to Odoo (portal, Inventory, security) and reachable over XML-RPC/JSON-RPC for carrier or headless-storefront sync — without a fragile third-party bolt-on.
| 标准 | 伊科西尔 | 定制建造 | 竞争对手 | 奥杜本机 |
|---|---|---|---|---|
| Customer self-service returns from the portal | Native 'My Returns' portal flow built for your theme | Possible but you design and build it from scratch | Sometimes, quality and theme-fit vary | |
| Auto-creates RMA + reverse picking in Inventory | 包含 | Only if you engineer the stock.picking logic | 部分支持 | |
| Return reason + photo/document upload | 包含 | Build it yourself with ir.attachment | 部分支持 | |
| Built and configured to your exact policy | Reasons, window, routing, refund/exchange all tailored | Fully custom but on your time and risk | Fixed to the vendor's assumptions | |
| Per-customer data isolation (record rules) | Reviewed ir.model.access.csv + record rules | You must design and test the security yourself | Usually yes but must be verified | |
| Deployment, training and support window | Staging→prod deploy, docs, training, warranty window | Your team owns all of it | Docs only, support often limited/paid | |
| XML-RPC/JSON-RPC access for carrier/headless sync | Exposed and documented | Only if you build the model and permissions | Varies by module | |
| Odoo 17 / 18 / 19 compatibility | Built and verified for your version | You maintain it across upgrades | Depends on vendor's update cadence |
This is a build-to-order module, not an instant apps.odoo.com download. After we confirm scope (your return reasons, approval rules, warehouse routing and portal wording), typical delivery is 2–4 weeks: we build and unit-test against your Odoo version, deploy to a staging copy for you to test the full return flow, then promote to production. You never download an unfinished package — we hand over a working, configured module.
Every build includes a post-launch support and warranty window during which we fix bugs and make minor adjustments at no extra charge. You receive the full module source, so nothing is locked to us. We also verify compatibility as you move across Odoo 17, 18 and 19, and any larger enhancements (new reasons, carrier integrations, exchange logic) can be scoped as follow-on work under a support retainer or a fixed quote.
Both. The module is built on core Odoo (sale, stock, website/portal, mail) and runs on Odoo Community 17, 18 and 19. Where your instance is Enterprise, we take advantage of the richer portal and Studio-adjacent niceties, but nothing in the returns flow requires Enterprise to function.
When an RMA is approved, the module programmatically creates a return-type stock.picking from the original delivery back to your configured returns/quality location, respecting the order's origin warehouse. Your team receives the returned goods with the normal Inventory receipt flow, so stock levels, traceability and valuation all stay correct — there's no separate spreadsheet or manual re-keying.
Yes. Portal access is enforced with ir.model.access.csv plus record rules so each logged-in customer can only view and create returns tied to their own orders and contact. Your back-office team sees everything through standard list, kanban and form views, while customers are strictly scoped to their own RMAs.
Yes. The RMA object is exposed over Odoo's XML-RPC/JSON-RPC API, so an external carrier system, a 3PL, or a headless/Shopify front end can create return requests and read their status programmatically. Return labels are generated as QWeb PDFs, and we can wire in a carrier's label API as a scoped add-on if you use one.
Absolutely — that's the point of build-to-order. Your reason list, the N-day return eligibility window (checked via a computed field against the delivery date), auto-approval rules (using server actions and automated actions), and whether an approved return triggers a refund/credit note or an exchange sale order are all configured to your brand's real policy before handover.
Customers raise and track returns from your Odoo website/portal — auto-creating RMAs and reverse pickings, built and installed by ECOSIRE.