Field Service Management & Mobile Technician App for Odoo

Name: Field Service Management & Mobile Technician App for Odoo
Brand: ECOSIRE
SKU: field-service-technician-app

核心功能

Drag-and-drop dispatch board: assign, reschedule, and rebalance jobs across technicians by day, week, or map view, with conflict and overlap detection

Technician mobile work orders on an OWL-based responsive interface (phone/tablet) showing only the jobs assigned to the logged-in tech via record rules

Parts & materials consumption captured against real Odoo stock (product.product / stock moves) so every part used is tracked and can be billed

Labor time tracking with start/stop timers per work order that feed computed totals through @api.depends, no manual timesheet re-entry

On-site customer signature capture stored on the work order as proof of completion, plus timestamped before/after photo attachments

Service contract & SLA tracking with response and resolution deadlines, breach flags, and remaining-time indicators per job

One-tap invoice or sales order generation on job completion, producing a branded QWeb PDF the customer can receive on the spot

Automated actions (server actions / scheduled crons) that push SLA warnings, auto-transition job stages, and notify dispatchers on new or overdue jobs

Role-based security enforced via ir.model.access.csv plus record rules for technician, dispatcher, and manager profiles

Work-order lifecycle stages (Draft → Scheduled → In Progress → Done → Invoiced) with a Kanban and calendar view for the back office

Customer, asset, and equipment history so a technician sees prior jobs, installed products, and warranty status before arriving on site

Integration hooks into Odoo Inventory, Sales, Accounting, and Project, plus XML-RPC / JSON-RPC API access for external portals or customer-facing apps

QWeb job reports and service sheets (work performed, parts, labor, signature) exportable as PDF for the customer and internal records

Offline-tolerant field workflow guidance and status sync so intermittent connectivity on site does not lose captured data

按需定制，全程代劳

无需自行搭建——由 ECOSIRE 构建、安装并提供支持的可用应用。

您下单

以一次性构建价格开始。我们在启动时与您共同确定范围。

我们构建与安装

ECOSIRE 在您的 Odoo 上构建、配置并安装。

上线 + 支持

约 2–4 周内上线，并提供上线后的支持期。

关于此产品

Field teams lose money in the gaps between the office and the job site: double-booked technicians, work orders scribbled on paper, parts consumed but never billed, and invoices that go out days late. This is a build-to-order Odoo module that ECOSIRE designs, develops, installs, and supports specifically for your service operation — it is not an off-the-shelf apps.odoo.com download and there is no instant download. After purchase we run a short discovery, then build and deliver a tailored field-service app for your Odoo database over a typical 2–4 week lead time.

The module gives dispatchers a drag-and-drop scheduling board and gives technicians a mobile-first, OWL-powered interface for the field. Work orders are modeled as first-class Odoo records (models.Model) linked to your existing res.partner customers, product.product parts, and hr.employee technicians, so everything flows through one system. Technicians open the day's assigned jobs on a phone or tablet, log parts consumed against real stock, capture labor with start/stop time tracking, add before/after photos, collect a customer signature on the device, and — when the job is done — generate a branded QWeb invoice or sales order right there on site. Computed fields (@api.depends) roll up labor and parts into job totals in real time, and automated actions fire SLA warnings and status transitions without anyone clicking a button.

Because it is built on core Odoo, the module respects your access model end to end: technician, dispatcher, and manager roles are enforced through ir.model.access.csv plus record rules so a technician sees only their own assigned jobs, while managers see the full board. Service contracts and SLAs are tracked against each job with response/resolution deadlines, and every completion event is auditable. We ship it working on Odoo 17, 18, and 19 (Community or Enterprise — we confirm which stack fits during discovery), integrate cleanly with Inventory, Sales, Accounting, and Project where you use them, and expose the data over Odoo's XML-RPC / JSON-RPC API so a third-party portal or customer app can read job status. You own the source code, you get the documentation and training, and you get a defined post-launch support window to iron out real-world edge cases.

你得到什么

Complete, installable Odoo module (__manifest__.py, models, views, security, reports) built to your requirements and version-pinned to your Odoo 17, 18, or 19 stack

Installation and configuration on your Odoo instance (staging first, then production) including dispatch board, roles, SLA rules, and invoice templates

ir.model.access.csv and record-rule configuration for your technician / dispatcher / manager roles, mapped to your existing user groups

QWeb service-sheet and invoice report templates styled to your branding

Technician mobile-workflow rollout: setup on devices plus a hands-on session so field staff can run jobs day one

Written documentation: admin guide, technician quick-start, and a data/field reference for future maintenance

Role-based training sessions for dispatchers, managers, and technicians (recorded on request)

Full source code ownership handed over, plus a defined post-launch support and bug-fix window to resolve real-world edge cases

这是给谁的

Field Service / Operations Manager

Runs a team of on-site technicians (HVAC, electrical, IT, equipment maintenance) and needs one board to schedule jobs, watch SLAs, and stop revenue leaking through unbilled parts and late invoices. Wants real-time visibility into who is where and whether jobs are on time.

Dispatcher / Scheduling Coordinator

Books and reshuffles jobs all day and is drowning in phone calls, spreadsheets, and double-bookings. Needs a drag-and-drop board with conflict detection and instant technician notifications so the right person gets to the right site with the right parts.

Odoo Administrator / IT Lead

Owns the company's Odoo instance and wants field service inside Odoo — not a disconnected third-party app — so data flows into Inventory, Sales, and Accounting. Values clean role-based security, maintainable code, source ownership, and API access for future integrations.

Field Service Management & Mobile Technician App for Odoo 如何比较

标准	伊科西尔	定制建造	竞争对手
Fits your exact dispatch, SLA, and invoicing workflow	Built to your process during discovery	Possible but you own all design decisions	Only what the app author chose to expose
Technician mobile work orders (parts, time, signature, photos)	Included and tailored to your job types	Must be designed and built from zero	Varies; often partial or add-on priced
Drag-and-drop dispatch board with conflict detection	Yes, configured to your teams and shifts	Buildable but time-consuming	Sometimes, with limited customization
Invoice / sales order generated on-site at completion	Yes, branded QWeb, wired to your Accounting	Requires custom flow + report work	Sometimes; may need manual back-office step
Role-based access (technician / dispatcher / manager) via record rules	Configured to your Odoo user groups	You must design and test the rules	Generic roles, rarely mapped to you
Runs on Odoo 17, 18 and 19 (Community or Enterprise)	Version-pinned and tested for your stack	Depends on your developer's coverage	Often locked to one version/edition
Source code ownership	Full ownership handed over	Yes, if built in-house	Licensed; usually no source rights
Post-launch support and bug-fix window	Defined support window included	Your own team maintains it	Author-dependent; varies widely
XML-RPC / JSON-RPC API access for external portals	Exposed and documented	Only if you build it	Rarely documented for third parties

关于Field Service Management & Mobile Technician App for Odoo的常见问题

How long until the module is delivered, and is this an instant download?

This is not an instant download — it is a build-to-order module that ECOSIRE develops specifically for your operation. After purchase we run a short discovery call to confirm your workflows, roles, and Odoo version, then build, test, and deliver. Typical lead time is 2–4 weeks depending on scope; we install on a staging database first, get your sign-off, then move to production. You'll get a delivery timeline in writing after discovery.

What support and updates do I get after launch?

Every build includes a defined post-launch support and bug-fix window to resolve real-world edge cases once technicians are using it in the field. During that window we fix defects and make minor adjustments. We also test the module against your target Odoo version (17, 18, or 19); if you later upgrade Odoo, we can quote a compatibility update. Ongoing enhancements or new features beyond the support window are handled as a maintenance retainer or a scoped change request. You own the source code either way.

Does it work with Odoo Community or only Enterprise, and which versions?

We build for Odoo 17, 18, and 19 and confirm the exact target during discovery. The core field-service workflow — dispatch board, mobile work orders, parts and time capture, signatures, SLA tracking, and QWeb invoicing — is built to run on Community. Some conveniences may lean on Enterprise features if you already run Enterprise; we tell you up front what depends on which edition so there are no surprises.

Will it integrate with my existing Inventory, Sales, and Accounting?

Yes. Because it's built on core Odoo, work orders link to your existing res.partner customers, product.product parts, and hr.employee technicians. Parts consumed post against real stock, and job completion can generate a sales order or invoice through your standard Sales/Accounting flow. We map it to your current configuration during discovery rather than forcing a parallel data set. Data is also reachable over Odoo's XML-RPC / JSON-RPC API for external portals or customer apps.

Can technicians only see their own jobs, and how is access controlled?

Yes. Access is enforced through Odoo's native security layer — ir.model.access.csv for model-level permissions plus record rules so a technician sees only jobs assigned to them, dispatchers see the scheduling board, and managers see everything. We configure these profiles against your existing Odoo user groups during setup, and every completion, signature, and status change is auditable.

What happens if connectivity drops while a technician is on site?

The field workflow is designed to tolerate intermittent connectivity: captured data — parts, time, photos, signature — is held and synced back to Odoo when the device reconnects, so a weak signal at a job site does not lose the technician's work. We validate this behavior against your typical field conditions during testing before go-live.