ZATCA E-Invoicing Connector (Saudi Arabia)

After purchase, typical delivery is about 2 to 4 weeks depending on your ZATCA onboarding status and catalog complexity. Week 1 is discovery and CSR/CSID provisioning through the Fatoora portal, followed by build and sandbox (simulation) validation, then production go-live once ZATCA returns successful clearances. If your CSID is already issued, we can move faster. We confirm an exact timeline with you at kickoff — this is not an instant App Store install.

A defined support window is included for bug fixes and configuration help after go-live. Because ZATCA periodically revises the Fatoora spec (schema changes, new validation rules), we offer continued maintenance so your connector stays compliant. We will tell you upfront what the included window covers and the terms for an extended support/maintenance plan — we do not leave you on an outdated integration.

Not necessarily — we guide you through it. We help generate the CSR, obtain your CSID via the Fatoora portal, and validate everything in ZATCA's sandbox before any live invoice is cleared. You will need an active Saudi VAT registration and access to your ZATCA taxpayer account; we handle the technical integration steps around it.

Yes. Standard tax invoices (typically B2B, with buyer VAT details) go through ZATCA's clearance model — cleared before they are final. Simplified invoices (B2C retail) use the reporting model and carry the compliant QR code. The app detects the invoice type from the order and applies the correct flow automatically, including the required cryptographic stamp and ICV/PIH chaining.

Refunds and order edits in Shopify fire webhooks that the connector listens to, generating ZATCA-compliant credit notes (for refunds) and debit notes (for upward adjustments). These reference the original invoice and are cleared or reported the same way, keeping your invoice sequence and VAT records correct and auditable.

No. Shopify natively calculates and displays VAT, but it does not generate ZATCA Phase 2 cleared e-invoices, cryptographic stamps, or compliant QR codes, and it does not submit anything to ZATCA. This connector adds that compliance layer on top of your existing tax setup, reading the order's tax data rather than replacing how you charge VAT.